The Nationality Checking Service

As of the 30 November 2018 Local Authorities ceased to offer the Settlement Checking Service and Nationality Document Return Service. Customers should now apply online via

New UK Visa and Citizenship Application Services

The majority of customers should now will complete their applications online then attend one of 57 new service centres named the UK Visa and Citizenship Application Services and managed by a commercial partner; Sopra Steria.

Customers will attend an appointment at a service centre to submit their biometric information (photo and fingerprints), and supporting evidence (including proof of identity). Learn more about the new services.

Assisted Digital Service

UKVI have set up an Assisted Digital support service that is available to customers who do not have the appropriate access, skills or confidence to complete an online application form.

The Assisted Digital Service aims to ensure that nobody is excluded from making an immigration application due to lack of digital skills or access to a computer. Eligible customers are offered telephone support, or face to face support at a library or their home, to help them access and complete the online form. This service does not provide immigration advice. More information on and contact details for the Assisted Digital service here.

  • Phone: 03333 445 675
  • Text message: text the word “VISA” to 07537416944
  • Email: (Please include a telephone number you can be contacted on if possible).