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The waste service strike is now over and we have restarted service from 27 September 2023.

Over the next few weeks, our waste service team and private waste contractors will catch up on missed collections and street cleaning as quickly as possible.

We thank everyone for their patience and apologise for the inconvenience

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Food hygiene rating scheme

The food hygiene scheme will help you choose where to eat out or shop for food by giving you information about the hygiene standards in:

  • restaurants
  • pubs
  • cafes
  • takeaways
  • hotels
  • supermarkets
  • other places you eat out and other food shops are also included in the scheme.

This is run by local authorities in England, Wales and Northern Ireland in partnership with the Food Standards Agency.

Each business is given a ‘hygiene rating’ when it is inspected by a food safety officer from Tower Hamlets Council. The hygiene rating shows how closely the business is meeting the requirements of food hygiene law.

When you eat out or shop for food, you might see a sticker in the window or on the door, or a certificate on display, showing you the hygiene rating for that business.

Businesses are encouraged to display these stickers and certificates at their premises in a place where you can easily see them when you visit.

You can search restaurants and other food premises that are within the scheme on the Food Standard Agency website.

Right to reply

Food businesses can let us know what they have done to correct any issues. Or they can explain the reasons for these issues.

Complete a right to reply form

Request for re-inspection

Where food businesses have made improvements to address their issues, they can request a re-inspection. To set up a re-visit, please arrange payment first.

Where food businesses have made improvements to address their issues, they can request a re-inspection. 

A re-inspection costs £213. This payment is non-refundable and can be made online upon submitting the request.

If you have issues with the online payment, please call 020 7364 6705.

Request a re-inspection

Appeals

We have an appeals procedure in place for businesses to dispute a food hygiene rating. Food Business Operators have 21 days (including weekends and bank holidays) from the date of the notification (the date you were told of the rating) to lodge an appeal.

Appeal

Consent for early publication of rating 

Food Business Operators who have achieved a rating lower than 5 may request to waive their right to appeal to get their new rating published early.

Early publication of rating form

 

 

Contact

If you have any questions please email: foodsafety@towerhamlets.gov.uk.

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