Family Information Service

NURSERIES_TH_013The Family Information Service (FIS) provides free, impartial information and advice on a wide range of services for children and young people (birth to 25 years old), parents and families.

The service runs a telephone helpline and drop-in service from Monday to Friday, 9am to 5pm.

The FIS provides an outreach service in a variety of settings and at events. Please contact the service for more details.

The Childcare Act 2016 places a statutory duty on the local authority to provide information, advice and guidance. The Children and Families Act (March 2014) section 30 requires local authorities to publish a Local Offer. It provides information about provisions they expect to be available for children and young people in their area who have special educational needs. 

The Local Offer

This is an online resource that's available to everyone. It sets out information on services for children, young people and families in Tower Hamlets all in one place. There are factsheets, useful links and videos as well as an online directory of services. The FIS manages and maintains the Local Offer.

The site was developed in consultation with parents, professionals and young people. 


  • Details on all registered childcare in the borough, including childminders, pre-school play groups, before and after school clubs, holiday play schemes.
  • Funding for childcare.
  • Brokerage service where family information officers can find suitable childcare options to meet the needs of the child and family. And speak to childcare providers and help to access any funding that may be available for childcare.

Leisure and holiday activities

  • Things to do and places to go at the weekends and the holidays.
  • Holiday activities for children and young people.
  • Parent and toddler groups, swimming classes, youth services, adventure playgrounds and libraries,

Parenting support

  • Parenting support, information and advice for mums, dads, lone parents, new parents and parents-to-be. Advice on how to access services/parenting skills.

Special educational needs and disabilities

Signposting and information on support for birth to 25-year-olds with special educational needs and disabilities (SEND)

Signposting to services available to you

  • Advice, information and support services
  • Children’s centres
  • Education
  • Health
  • Leisure and youth
  • Moving on post-16
  • Social care