COVID-19 February Scheme Update:

Following government guidance our February scheme is only open to children of critical workers and vulnerable children, with a reduced capacity. Our priority is to ensure that children and staff at the scheme are kept safe and we reduce risks as much as possible.

Before you book

Before booking please check the government's critical worker list to make sure you are eligible. Only book if you are unable to keep your children at home. Follow all steps on our booking system.  Failure to send evidence of critical worker status will result in your place being cancelled and the £10 cancellation charge being applied without notice.

 

Our web page will be kept up to date with any changes. Please only send the team queries via email to help us support as many parents and carers as possible. Please do not call.

We appreciate your patience at this difficult time.

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Apply for a place on the Holiday Childcare Scheme

To apply for a place on the Holiday Childcare Scheme you will need to create an account on the Holiday Childcare booking site. Before placing a booking please read our terms and conditions. 

Create your account and book

  • When you register, you will receive a verification email, please click on the link to verify the account. The verification email may go to your spam/junk folder.
  • Click on ‘Add Child’ and add your child’s information. Please complete all the relevant information such as allergies, medication or special need requirements that your child might need.
  • Once you have done this for each child, you will be able to book your childcare. Go to the ‘Book’ tab and select the date and time you wish to book your child(ren) in.
  • As soon as your account has been created you can view past bookings and payment history 24/7.

If you need help with your Magicbooking account please use the help button on the Magicbooking website for useful guides and videos.

Create your account and book

 

 

Pay for your booking

To secure and finalise a booking, payment must be made by debit/credit through Magicbooking.

If you have Childcare Vouchers/Tax Free Credit, please add details when making the payment in Magicbooking.

You will then need to email holiday.childcare@towerhamlets.gov.uk with confirmation of your payment via childcare vouchers/tax free credit.

Confirmation of scheme place(s)

We will confirm your booking by email once we have received your payment. Please note confirmation will only be given once full payment has been made.

Cancellations

Cancellations must be made in writing a minimum of 5 working days before the first day of the Holiday Childcare Scheme for a refund. Cancellations made after this date are non-refundable and non-transferable.

Please note you are paying for your child’s place not your child’s attendance.

Contact us

Please contact us if you need help creating your Magicbooking account.

Tel: 020 7364 0523 from 10am to 4pm

Email: holiday.childcare@towerhamlets.gov.uk