Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

Estate parking

Parking on estates

Parking on council estates is now managed under a Traffic Management Order (TMO), which outlines the conditions under which residents are permitted to park in designated bays.

To park legally on a council estate, residents must clearly display a valid Tower Hamlets Council estate parking permit in their vehicle.

Parking rules on estates are enforced by Tower Hamlets Council. Vehicles without a valid permit or causing obstruction may get a Penalty Charge Notice (PCN) or be removed to the car pound.

Estate parking permits

We give you an ‘estate parking’ permit when you rent a car space. Each permit is only valid for a maximum period of one year.

Any previous permits issued by Tower Hamlets Homes (THH) are no longer valid.

Using an 'estate parking' permit

An estate parking permit cannot be used in the following situations:

  • to park on the street
  • to park on other private land
  • to park in a different zone.

You can only park within the designated bay which has been allocated to you.

Traffic Management Order (TMO) Rollout – Estate Residents information

As part of the transition from contract law to Traffic Management Orders (TMO), the rollout will be delivered ward by ward.

The following table shows the current rollout plan. Any changes to Go-Live dates will be updated here.
The Highways Team is reviewing former THH-managed estates, including those without numbered bays, to include them in the wider Traffic Management Order (TMO) programme.

Estate renumbering update

As part of the ongoing Traffic Management Order (TMO) rollout, the Council’s Highways Team is reviewing estates across the borough that were previously managed under Tower Hamlets Homes (THH). This includes estates that have not yet been assigned numbered bays.

We aim to complete the renumbering of all remaining wards, including Wapping, Whitechapel, and Shadwell Phase 1 by the end of 2025.

Residents will still be able to renew their parking permits as usual throughout this period of planned works.

If you have any further enquiries, please use our Estate parking contact form for assistance and guidance. 

Renewing your permit on time

You must renew your permit before it expires. Set a personal reminder to avoid fines, even if we send a renewal notice.

Ward Go-live dates
Ward (Numbered bays)Expression of Interest Letters Sent (Hand Delivered) Go-Live date (TMO) 

Bancroft 

28 January 2025 

3 March 2025 

Weavers 

18 February 2025 

22 April 2025 

Stepney - Phase 2

7 March 2025 

6 May 2025 

Bromley South

7 March 2025 

6 May 2025 

Lansbury

7 March 2025 

6 May 2025 

Poplar

20 March 2025

6 May 2025 

Mile End

20 March 2025 

6 May 2025 

Limehouse

3 April 2025 

18 August 2025 

Shadwell - Phase 2

3 April 2025 

18 August 2025 

St Dunstans

3 April 2025

18 August 2025

Bow East

20 May 2025

18 August 2025

Bow West

20 May 2025

18 August 2025

Bethnal Green East

26 May 2025

1 September 2025

Bethnal Green West

5 July 2025

9 September 2025

Visitor parking

On street Visitor’s vouchers from Tower Hamlets Council are NOT valid on council estates in line with our terms and conditions.

You may qualify to purchase visitor voucher for designated visitor bays on your estate if you meet the following criteria,

  1. Resident or their non- dependants living in council-managed estate/block
  2. Sub tenant – living in council estate/block
  3. Non-resident leaseholder – carrying out maintenance to their property (Only on non gated Zones)

You must provide a document which shows proof of residence (must have name and address). This could be:

  1. Driving licence
  2. Council tax bill – (current financial year)
  3. Tenancy agreement (current years for sub-tenants or start date within 3 months for tenants)
  4. Service charge statement - A copy of the service charge bill or statement for the current financial year, applicable only to non-resident leaseholders.

How do I apply?

To purchase a visitor voucher please visit the Residents' hub at The Town Hall.

Disabled parking

On some of our estates, we have parking spaces for disabled residents.

Bays for disabled parking are usually marked. They will show as disabled or display the international wheelchair symbol. You must display a valid blue badge when parked in a disabled bay. Failure to display a valid Blue Badge may result in a Penalty Charge Notice (PCN) issued by London Borough of Tower Hamlets (LBTH) enforcement officers.

Enquiries and applications

If you would like to enquire about estate parking then please use the following form

Submit a Parking Enquiry

 

 

If you wish to find out more about applying for a or parking space, please visit our parking applications page.

Received a Penalty Charge Notice (PCN)?

If you’ve received a Penalty Charge Notice and would like to:

  • make a representation or appeal
  • seek guidance through our online chatbot or
  • make a payment.

Please visit our parking fines page for further details, guidance and support

Parking management on all Tower Hamlets Estates will now be managed by the Parking services.