Parking prices and FAQs

How much does an Estate Facility cost?

I haven't heard anything, what's going on?

If you have applied, please wait 20 working days for a response.

How do I know my application was rejected for other reasons such as incorrect documents?

If your application is rejected, you will receive an email from the Parking Team clearly stating the reason for the rejection. Once you are aware of the reason, you will be able to submit a new application.

It is also important to read the information on our website carefully and make sure you submit the correct documents, in particular the V5C log book making sure all documents are readable.

How do I know that you've received my application?

If you have an application reference number, this means we have received your application and it was submitted successfully.

I keep applying and I keep getting rejected but no-one is using the bay, why is that?

There may be a temporary suspension on this bay and it may be used to relocate another person.

Who gets priority for the bays?

1. Residents with a valid Disabled Blue Badge
2. Tenants and leaseholders
3. Freeholders/Leaseholder’s sub-tenants

What do I do if someone is parked in my bay?

Please contact LBTH enforcement team directly on 0207 364 6804 or by email to parking enforcement.  Please also do not park in another numbered bay as this is likely to cause further disruption for your neighbours, as well as the risk of being issued with a Penalty Charge Notice (PCN).

Whilst the Council cannot guarantee that another unauthorised vehicle won’t be parked in your assigned bay, we encourage residents to consider purchasing an additional permit for their local ‘on-street’ Controlled Parking Zone, so that in this event you do not find yourself without any option for parking. This can be done by visiting the parking permits page For further information regarding this please visit the parking enforcement page. 

You can also report an illegally or dangerously parked vehicle on public highway using our online service or the Love your Neighbourhood App which is available for download on Google Play and the App Store.

We will do our best to visit enforcement requests within the hours of operation but cannot guarantee every request will be investigated in a timely manner.

I have guests coming over, where can they park?

Residents will need to purchase visitor vouchers for guests parking. Please note that your visitors can park in allocated visitor bays only. This provision is available on a first come, first served basis. As visitor parking bays are limited on our estates, we always advise and recommend that residents also purchase similar visitor vouchers for the local on-street CPZ (which normally has more parking availability) to ensure that there is an alternative option if estate visitor parking bays are full. You can purchase scratch cards by visiting Tower Hamlets town hall residents hub. Scratch cards cost £3 each and you can buy a maximum of 10 scratch cards per month.

I've changed my vehicle, what do I do?

If you wish to change the vehicle associated with your permit, please visit our change of vehicles page. Once your application has been approved, you will receive an email containing a payment link for the £10 administration fee.

After we have received your payment, you will be asked to visit the Car Pound located at:

585-593 Commercial Road, Stepney Green, London E1 0HJ

Please ensure you bring your old permit with you. At that point, your new permit will either be handed to you in person or posted out.

Important: Do not visit the Car Pound unless specifically instructed to do so by a member of staff.

Can I be issued with an "any vehicle" permit?

Due to the widespread misuse of any vehicle permits, which has led to significant issues, the decision has been made to discontinue the issuance of any vehicle permits moving forward.

We've got two cars, can we have more than one permit?

We will allow a maximum of two car spaces per household subject to availability.

Will I automatically receive my renewed permit?

Renewal letters will be posted to residents as a reminder to make a renewal application. However, it remains the responsibility of each resident to ensure their permit is renewed on time, regardless of whether the reminder letter is received.

My renewal permit expired but I did not receive my new permit. What do I do?

If you have not received your permit two weeks after it has expired, you need to contact the estates parking team. 

Can I have two car spaces for one car?

No, we only allow one car space per car.

Can I have more than two car spaces allocate to my property?

No, we only allow a maximum of two car spaces per property.

Why has my bay been suspended?

From time to time, we may suspend some bays for the use of contractors whilst they are carrying out refurbishment or maintenance works.

This may mean that a bay holder will lose their space temporarily to allow works to be completed.

We will try to find an alternative space for the licence holder during this period, but due to density on our estates this is not always possible. We will always seek to complete works as soon as possible to minimise any disruption for residents.

How do I report an abandoned vehicle?

The council investigates and removes abandoned vehicles. Before they remove a vehicle, they confirm it is abandoned. To inform the council, visit our report an abandoned vehicle page.