Involving council tenants and leaseholders
We recently revised our engagement strategy. It aims to give council tenants and leaseholders a stronger voice. They now have multiple ways to engage with the council's Housing Management Service, both formally and informally. These include:
Tenants’ Voice panel
This resident-led group provides feedback and monitors the service's performance. It may review and recommend improvements. The group links into the Cabinet Housing Sub-Committee.
To find out more please email housinginvolvement@towerhamlets.gov.uk.
Tenant and Resident Associations (TRAs)
TRA’s are a great way to get involved in your community. They give a voice to residents who want to get involved in how their homes and neighbourhoods are run.
Tenant Management Organisations (TMOs)
A Tenant Management Organisation (TMO) is an organisation setup by tenants and/or leaseholders to manage their estate/block.
Find out more about TRAs and TMOs.
Co-opted Membership
On the council’s Housing and Regeneration Scrutiny Sub-Committee
Local neighbourhood /estate meetings
On local issues; neighbourhood action plans
Service level/issue involvement
Consultation workshops; ‘Task and Finish Groups’
Involvement for all
Residents given regular key updates via newsletters and may:
- participate in consultation surveys
- attend roadshows,
- provide digital feedback
- get involved in the procurement of new contracts
- take part in community projects such as Food Gardens
Informal engagement includes
- Reporting issues or concerns via webpage or to council officer
- Submitting compliments or complaints
- Participating in satisfaction surveys and focus groups
- Attending Estate inspections
Read our Tenant and Leaseholder Engagement Strategy 2024