Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

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Key worker scheme

If you are a ‘selected public sector worker’, sometimes called a ‘key worker’, and you do not have a social tenancy and/or do not live within a reasonable distance of your workplace, the council may give you additional housing priority.

You may be considered for additional housing priority as a key worker if you are employed full or part time on a permanent contract (i.e. not agency staff) within the borough as one of the following:

  • ambulance staff who is also a paramedic
  • a fully qualified nurse working in one of the borough’s NHS hospitals
  • a fire fighter or police officer stationed in the borough
  • a teacher working in one of the borough’s Local Education Authority (LEA) maintained schools.

However, if your household needs accommodation with four or more bedrooms, you will not be considered for key worker priority due to the shortage of accommodation this size.