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Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

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Tower Hamlets allocation scheme

The revised Tower Hamlets allocation scheme came into effect 25 November 2020.

For more about these changes check the Homeseekers website.

Review of the lettings team's decision

If you disagree with the decision that our lettings team makes about your housing application, you can request a review.

Appendix 3 – Right of Review, of the allocation scheme outlines the types of review requests that can be made. This section also explains how such a request would be considered.

If you wish to request a review of a decision we have made about your housing application, it should normally be done in writing. If you prefer, we also have an online form to request a review.

We aim to tell you the result of our review within 56 days from the date of receipt of your request, unless we need more information.

You can find out more about the council’s partner landlords, including how to contact them, at the Tower Hamlets homeseekers website.