Issues with our housing bidding system

We apologise for the ongoing issues with our housing bidding system following a recent update. 

There is a problem with the bidding position being inaccurately displayed.

We are working as quickly as possible to resolve things.

Your position on the shortlist is not affected by the position displayed in the portal.

For help, please use this video guide to our housing bidding system.

Tower Hamlets allocation scheme

The revised Tower Hamlets allocation scheme came into effect 25 November 2020.

For more about these changes check the Homeseekers website.

Review of the lettings team's decision

If you disagree with the decision that our lettings team makes about your housing application, you can request a review.

Appendix 3 – Right of Review, of the allocation scheme outlines the types of review requests that can be made. This section also explains how such a request would be considered.

If you wish to request a review of a decision we have made about your housing application, it should normally be done in writing. If you prefer, we also have an online form to request a review.

We aim to tell you the result of our review within 56 days from the date of receipt of your request, unless we need more information.

You can find out more about the council’s partner landlords, including how to contact them, at the Tower Hamlets homeseekers website.