We want to hear from you

If you have an idea for improving our services, or want to comment on any aspect of what we do, we'd like to hear from you.
It is only by listening to your views that we can find out what we are doing well and what can be improved.

We are committed to continuously improving our services and will act on what you tell us. We also carry out regular customer satisfaction surveys and monitor our rounds on a regular basis.

Please use the contact details at the bottom of this page.


We are always delighted to hear that our staff are doing a great job. We make sure they know when someone is pleased, as this motivates them and makes their work even more satisfying.

We have a staff recognition scheme, where you can put forward staff for an award. The forms for doing this are available in libraries, in Idea stores and in council offices.

Complete the online compliments form.

General complaints

We will let you know we’ve received your complaint within 2 working days. We will also tell you who is dealing with it and when you can expect to receive a reply, if it is going to be longer than five days. We aim to provide a full response in less than 10 working days – and more quickly if the matter is really urgent.

Complete the online complaints form.