Update at 1.20pm:
The Telecare Service issues experience earlier today have now been resolved.
This means that if a personal alarm is pressed, an alert will go through to the Telecare team for a response.
To make sure that all devices are working as they should be, we are asking everyone with an alarm to please activate it as soon as possible. It may take longer than usual for alarms to connect to Telecare due to the large volume of devices being tested.
If you have activated your alarm and have not had a response after five minutes, please activate the alarm again. If you still aren’t connected, please call Telecare on 0207 364 4827.
If your family member has a personal alarm, please check in with them and ask them to test their alarm.
Please remember to test your alarm regularly. We recommend testing every month.
Original message:
Due to an external technical issue affecting Telecare, some personal alarms for adult social care users are not currently working.
This means that if an alarm is activated/pressed, the alert may not come through to the Telecare team for a response.
We are working closely with our providers to get this up and running as quickly as possible.
The Telecare team will be contacting some users to ask them to test their alarms until this is resolved.
If your family member has a personal alarm, please check in with them more regularly where possible. We would advise any service users who have a mobile phone to keep it on them in case they need to contact emergency services.
If you or someone you know needs emergency help, please call emergency services on 101 or 999.
We apologise for any inconvenience this may cause. If you have any questions about your personal alarm, please call Telecare on 0207 364 4827.
Posted on Thursday 24th August 2023