Covid-19 (Coronavirus) update

Our services are running at a reduced capacity. Please check our individual pages for updates on what services are running and any restrictions that are in place.

Our terms and conditions have also been updated to show the changes we have in place to keep our building, customers and colleagues safe.

Face coverings must be worn at the Register Office unless you are medically exempt.

National registration system issues

Due to technical issues with the national registration system that are out of our control, registrations may take longer than usual. You may not be able to receive certificates on the day of registration.

We thank you for your patience and apologise for any difficulties this may cause. We hope that this national issue is fixed soon.

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Register a birth

Update 19 May 2021

Reopening our office- Extra Appointments and Requisitions

We understand that many people have been waiting a long time to register the birth of their baby and we appreciate the patience of all those affected. Our focus has been to help the bereaved with death registrations in the winter peak and to encourage our customers to help do their part by staying home and protecting the NHS.

Online bookings are now available to all babies born in Tower Hamlets within the last 12 months

Online bookings are now available to all babies born in Tower Hamlets within the last 12 months. There may be long wait times for appointments as we still have over 700 births that need to be registered. We open extra appointments on a weekly basis if resourcing allows.

If you have received a requisition letter, you can book an appointment online and let us know that you have made an appointment, rather than waiting for us to make an appointment for you.

Over 200 people have yet to make an appointment to register there newborn from the last 12 months. It is a legal requirement to register a baby and we will be sending frequent letters to ensure this legal obligation is met.

Please only attened with the minimum number of people legally required and do not attend if you or your household show any symptoms of illness.

Some new birth appointments are now taking place in St Georges Town Hall. Please read your confirmation email carefully to ensure you arrive at the correct building. Appointments for St Georges are released on a weekly basis.

Exceptional circumstances

We will continue to offer earlier appointments for registering births in exceptional circumstances on a case by case basis.


If you feel this applies to you, please email to tell us why with evidence so we can see if it is possible to give you an appointment. There may be a delay in responding due to increased demand.

GP surgery and benefits applications

During this time, GPs are still accepting new applications to surgeries and applications for benefits should not be affected. 

How to register a birth

Registering a birth is one of the first thing you will do as a new parent and we are happy to help you with this. In your appointment we will ask you a series of legal questions and then produce a certificate for you at a government fixed fee.

Appointments last about 20 minutes. Unfortunately you will not be seen if you are late. You will be asked to wait outside until your appointment time so please dress appropriately for the weather. There is no provision in law to register a birth remotely or virtually.

Payment for certificates are done via the booking process by Visa and MasterCard only. You will not be able to pay for certificates on the day of your appointment.

Please ensure you have read all the government guidance on registering a birth before making a booking.

If you previously had an appointment with us in January and February which you couldn't attend and you paid for certificates, please ensure that you select 0 certificates when making the new booking and show the registrar your previous booking confirmation so we may allocated certificates against your previous payments. 

Make an appointment

Further information

There is a 42-day limit to register a birth and new parents will soon be contacted and be asked to register their newborn if they have yet to do so within the legal time frame.

Failing to register a birth when requested to do so can result in prosecution.

Please attend your appointment with as few people as legally possible. This may include arranging childcare where possible. You will be asked to wear a face covering and to maintain social distancing at all time.

Please ensure you remain at home if you or anybody you have been around have, or have symptoms of, coronavirus (Covid-19).

St Georges Town Hall

From 25 May 2021 we will begin moving our office from Bow to St Georges in Shadwell. Initially, when booking births online, there will be the option to attend an appointment at St George's Town Hall. Only new appointments can be booked there. All existing bookings will be at our office in Bow. If in dobut, please check the address that is provided in your confirmation email.


There is no parking at St Georges Town Hall but we do have disabled access. Access to the building for all is currently via the rear ramp.

More details about our new office will be made available when we are in a position to release this, including our ceremonies.

St Georges Town Hall 
236 Cable Street
E1 0BL