COVID-19 (Coronavirus) update

Our services are running at a reduced capacity. Please check our individual pages for updates on what services are running and any restrictions that are in place.

Our terms and conditions have also been updated to show the changes we have in place to keep our building, customers and colleagues safe.

Face coverings must be worn at the Register Office unless you are medically exempt.

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Register a birth

Latest Update 26 January 2021

Closing our office

The latest government advice means we are closing our office for the majority of appointments. This isn't a decision we have taken easily, and we understand the frustration this will cause many, but it is important at this time that we do all that we can to protect our colleagues, our customers, our community and of course the NHS. Therefore we are no longer offering birth appointments until 1 March 2021 and have had to cancel all appointments booked until then. We thank you for your understanding.

The 42 day limit to register a birth will be waived for the current time as we focus all our resources on registering the increased number of people who have unfortunately lost their lives due to coronavirus.

There is no provision in law for us to offer birth appointments virtually via internet or telephone.

Online booking

We aim to have online bookings again from 22 February 2021 for appointments beginning 1 March so please check back then to make a booking. We have contacted all existing bookings via email that were due to take place before 1 March.

Exceptional circumstances

We will continue to offer appointments for registering births in exceptional circumstances on a case by case basis. If you feel this applies to you, please email us with evidenced reasoning so we can see if it is possible to allocate an appointment.


GP surgery and benefits applications

During this time, GPs are still accepting new applications to surgeries and applications for benefits should not be affected. 

How to register a birth

Registering a birth is one of the first thing you will do as a new parent and we are happy to help you with this. In your appointment we will ask you a series of legal questions and then produce a certificate for you at a government fixed fee.

Appointments last about 20 minutes. Unfortunately you will not be seen if you are late.

We are now accepting appointments to register all births that have occurred in Tower Hamlets. 

Payment for certificates are done via the booking process by Visa and MasterCard only. You will not be able to pay for certificates on the day of your appointment.

Please ensure you have read all the government guidance on registering a birth before making a booking.

There is a 42-day limit to register a birth and new parents will soon be contacted and be asked to register their newborn if they have yet to do so within the legal time frame.

Failing to register a birth when requested to do so can result in prosecution.

Please attend your appointment with as few people as legally possible. This may include arranging childcare where possible. You will be asked to wear a face covering and to maintain social distancing at all time.

Please ensure you remain at home if you or anybody you have been around have, or have symptoms of, coronavirus (Covid-19).