Covid-19 (Coronavirus) update

Our services are running at a reduced capacity. Please check our individual pages for updates on what services are running and any restrictions that are in place.

Our terms and conditions have also been updated to show the changes we have in place to keep our building, customers and colleagues safe.

Face coverings must be worn at the Register Office unless you are medically exempt.

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Register a birth

Update 7 April 2021

Reopening our office- Extra Appointments and Requisitions

We understand that many people have been waiting a long time to register the birth of their baby and we appreciate the patience of all those affected. Our focus has been to help the bereaved with death registrations in the winter peak and to encourage our customers to help do their part by staying home and protecting the NHS.

Online bookings are now available to all babies born in Tower Hamlets within the last 12 months. There may be long wait times for appointments as we still have over 1,000 births that need to be registered. We open extra appointments on a weekly basis if resourcing allows.

If you have received a requisition letter, you can book an appointment online and let us know that you have made an appointment, rather than waiting for us to make an appointment for you.

Exceptional circumstances

We will continue to offer earlier appointments for registering births in exceptional circumstances on a case by case basis.


If you feel this applies to you, please email to tell us why with evidence so we can see if it is possible to give you an appointment. There may be a delay in responding due to increased demand.

GP surgery and benefits applications

During this time, GPs are still accepting new applications to surgeries and applications for benefits should not be affected. 

How to register a birth

Registering a birth is one of the first thing you will do as a new parent and we are happy to help you with this. In your appointment we will ask you a series of legal questions and then produce a certificate for you at a government fixed fee.

Appointments last about 20 minutes. Unfortunately you will not be seen if you are late. You will be asked to wait outside until your appointment time so please dress appropriately for the weather. There is no provision in law to register a birth remotely or virtually.

Payment for certificates are done via the booking process by Visa and MasterCard only. You will not be able to pay for certificates on the day of your appointment.

Please ensure you have read all the government guidance on registering a birth before making a booking.

If you previously had an appointment with us in January and February which you couldn't attend and you paid for certificates, please ensure that you select 0 certificates when making the new booking and show the registrar your previous booking confirmation so we may allocated certificates against your previous payments. 

Make an appointment

Further information

There is a 42-day limit to register a birth and new parents will soon be contacted and be asked to register their newborn if they have yet to do so within the legal time frame.

Failing to register a birth when requested to do so can result in prosecution.

Please attend your appointment with as few people as legally possible. This may include arranging childcare where possible. You will be asked to wear a face covering and to maintain social distancing at all time.

Please ensure you remain at home if you or anybody you have been around have, or have symptoms of, coronavirus (Covid-19).