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Help with money and debt

Household Support Fund  

Cost of Living Grant Payments 

We are currently sending out direct payments for residents who are eligible under the Mayor's Cost of Living package and the Mayor's Energy Fund scheme. This will provide cash grants of £100 or more to those identified as most in need.   

Support for children and families 

  • £100 cost of living payment to households with younger than school age children, eligible for Healthy Start vouchers 
  • £100 cost of living payment per child for Free School Meal eligible children

Support for pensioners 

  • £110 cost of living payment to pensioners who receive Pension Credit.
  • £250 per household payment to pension-age households in need as identified through local data – Mayor’s Energy Fund.
  • £300 per household payment to pension-age households identified through local data as being most in need of help – Mayor’s Energy Fund.

 Support for working-age households 

  • £150 payment to working-age individuals living alone identified through local data as being most in need of help – Mayor’s Energy Fund.
  • £100 payment to working-age households identified through local data as being most in need of help – Mayor’s Energy Fund.

This support comes after £50 supermarket vouchers were distributed to parents of all Free School Meal eligible children for Summer Holiday 2022.

Tower Hamlets has so far allocated the Household Support Fund directly to eligible residents – you do not need to apply. 

Letters will be going out to residents over the coming weeks, which will explain how you can collect the payment. The cost of living payment for Free School Meal eligible children will be received slightly later in the next tranche of the Household Support Fund. Information on how to receive this support will be shared on the website and with schools.

Please wait for your letter to come through in the post. You do not need to contact us at this time.

Resident Support Outreach team  

The Resident Support Outreach Team provides holistic, face-to-face support to residents in outreach locations across the borough.

The team speaks multiple community languages and is able to support residents to apply for benefits, grants, and discounts, while also making referrals into other services.

Residents can be referred into the service through this online form or by emailing LBTHResidentSupport@towerhamlets.gov.uk.

Resident hubs

The council have launched Resident Hubs at Idea Store Whitechapel and Mulberry Place to help and support residents navigate their way through issues they may be facing, e.g. benefits and Universal Credit, debt, housing and employment.

A permanent hub providing information to residents on social welfare, finance, employment, immigration rights, wellbeing and housing will be based at the new Town Hall in Whitechapel after the pilot scheme finishes later this year.

Support for 16-18 year olds and school leavers

The Mayor has reinstated the Education Maintenance Allowance to support low income 16 to 18 year olds who want to continue their education after school leaving age. Applications are open until 1 January 2023.

The Mayor has also launched the Mayor's Higher Education Awards, a programme of bursaries to support Tower Hamlets students who wish to attend university. Applications are open until 1 January 2023.

Benefits calculator

Did you know more than £15m worth of benefits is going unclaimed in the borough. Try out the benefits calculator and see if you are missing out any vital financial support.

Someone using a calculator

Resident Support Scheme  

The Resident Support Scheme is designed to help residents who are either in or at risk of being in crisis or are in need of immediate help and have no source of financial support available to them.

If you do not receive a letter in the coming weeks about support through the Household Support Fund or the Mayor’s Emergency Energy Fund and feel you are in need, please submit an application to the Residents Support Scheme.

Other organisations who can help

Tower Hamlets Community Advice Network (THCAN)

A partnership of local advice centres that provide free advice and representation in areas of social welfare law. Visit the THCAN website or email thcan@island-advice.org.uk.

East End Citizens Advice

Advice on benefits, debt, housing, employment, immigration, legal and more. Call 020 3855 4472 or visit the East End CAB 

Citizens Advice – Help to Claim

Advice and support for claiming Universal Credit. Call 0800 144 8444 or visit the Citizens Advice website.

Toynbee Hall

Form filling service mainly for benefits and income maximisation as well as debt advice. Call 020 7392 2953, email advice@toynbeehall.org.uk or visit the THCAN website.

Bromley By Bow centre

East End Energy Fit Service Advice for people who are struggling to pay their gas, electricity or water bills, including advice on debt and welfare benefits. Call 0790 816 3033 or 07719 867 933. Email eastendenergyfit@bbbc.org.uk or visit the Bromley By Bow Centre website.

Island advice

Advice on debt, housing and entitlement to benefits including ‘better-off’ calculations, reviews and mandatory reconsideration, appeals and tribunal hearings. Call 020 7987 9379 (Mon-Fri 10am to 12pm). Email admin@island-advice.org.uk or visit the Island Advice website.

Limehouse Project

Advice on welfare benefits, debt, housing and immigration, over the phone and face-to-face (Languages spoken: English, Bengali, Urdu and Hindi). Call 020 7538 0075, email info@limehouseproject.org.uk or visit the Limehouse project website.

University House Legal Advice Centre

Legal advice, assistance and representation on matters relating to employment, housing and welfare benefits. Call 020 3606 0372 or visit the University House Legal Advice Centre website.

Age UK East London

Support and advice for older people, their families and carers. Call 020 8981 7124, email info@ageukeastlondon.org.uk or visit the Age UK website

Shelter

Free housing advice. Call 0808 800 4444 or visit Shelter England website.

Debt and money support

Debt Free London

Free expert debt advice via helpline, webchat, WhatsApp and video chat. Call 0800 808 5700 or visit the Debt Free London website.

MoneyHelper

Support with debt, benefits, money management and pensions. Call 0800 138 7777 or visit the Money Helper website

StepChange

Debt advice and money guidance. Call 0800 138 1111 or visit the Step Change website.

Christians Against Poverty

Debt counselling charity. Call 0800 328 0006 or visit the CAPUK website.

Turn2Us

Information and financial support to get back on track, including benefits calculator and grants. Call 
0808 802 2000 or visit Turn2us website.

Money A&E

Money advice, education and coaching for residents from disadvantaged groups and diverse ethnic communities. For more information visit the Money A&E website or email 
info@moneyaande.co.uk.

Money coins and a bill

 

For asylum seekers, refugees and migrants with No Recourse to Public Funds (NRPF)

Project 17

Advice on housing and financial options for families with children facing severe poverty or homelessness because they have NRPF. Visit the Project 17 website or call 07963 509 044.

Unity Project

Support for those with NRPF, including to have NRPF condition removed if applicable. Visit the Unity Project website.

Women’s Inclusive Team

Support for the Black and Ethnic Minority communities in Tower Hamlets including youth programmes, women’s empowerment projects and mental health support.

Languages spoken include Somali, Bangla, Urdu and English. Visit the WIT website or call 020 7790 2650.

More support

Money Helper

Money Helper offers free guidance on money-related issues, including debt, benefits, pensions and savings.

Cost of Living Hub

The Mayor of London’s Cost of Living Hub has been set up to help people access information, financial support, and advice to help manage household finances.

Cost of living crisis survival guide

MoneySavingExperts and MoneySavers have created a guide with more than 90 ways to save money on energy, broadband, childcare costs, furniture, water, food, fuel and more.

Government support

The government is offering support for households to help with the rising cost of living. Some residents will be eligible for different payments throughout the year.