Help with staying warm

Warm Hubs will open from December 11

Our Idea Stores and some community centres are hosting warm hubs this winter. Pop down to a warm hub near you for a warm, safe space to meet neighbours over a hot drink and refreshments.

Warm Hubs
Idea Store - Whitechapel Monday - Saturday 10am -12pm and 4pm-5pm

321 Whitechapel Road

E1 1BU

Idea Store - Chrisp Street Monday - Saturday 10am -12pm and 4pm-5pm

1 Vesey Path

E14 6BT

Idea Store - Bow Monday - Saturday 10am -12pm and 4pm-5pm

1 Gladstone Place

E3 5GT

Idea Store - Watney Market Monday - Saturday 10am -12pm and 4pm - 5pm

260 Commercial Road

E1 2FB

Bethnal Green Library Monday to Thursday and Saturday. (Closed Fridays) 10:30am -12:30pm and 4pm-5pm

Cambridge Heath Road

E2 0HL

Cubitt Town Library Monday to Thursday and Saturday. (Closed Fridays) 10:30am -12:30pm and 4pm - 5pm

Strattondale Street

E14 3HG

Methodist Church in Tower Hamlets Fridays 10:30am - 4pm

1 Merchant Street

E3 4LY


Warm Hubs map

You can also find out where they are with this map of Warm Hubs in the borough.

Tips on keeping warm

Check our tips on keeping warm page for more information.

Energy saving tips

Check our tips on saving energy and money using your boilers and radiators.

Financial Support

The Energy Price Cap explained

The energy price cap is a limit on the amount companies can charge for a typical household’s energy use. It is not a total cap on what you can pay, and your bills can still be higher than the cap if you use more energy.

Between October to December 2023, the price cap is set at £1,834 for an average household per year, but this still depends on how much energy you use. If you use less energy you pay less, but if you use more you pay more.

The energy price cap after December 2023 will be set by the energy regulator, Ofgem.

Independent analysts expect energy prices to rise in 2024.

For the latest information you can visit the Ofgem website.

Residents' Support Scheme

The scheme supports residents who:

  • are in or at risk of being in crisis
  • need immediate help
  • have no source of financial support available to them.

Find out more about the Residents' Support Scheme.

Government Cost of Living payments 2023-24

Have you received the Government’s second Cost of Living payment?
This is the second of 3 DWP payments for those eligible and on means-tested benefits in 2023 – 2024 such as:

  • Universal Credit
  • Pension Credit
  • tax credits

All eligible households should have received an automatic payment of £300 between 31st October and 19th November. If you think you are eligible and have not received a payment, you can report a missing Cost of Living Payment.

Most people should have received the government’s previous Cost of Living Payment in April-July 2023. This included a £301 payment for those on eligible benefits, as well as a £150 Disability Cost of Living Payment. If you think you are eligible and have not received a payment, you can report a missing Cost of Living Payment.

Eligible people will get third and final Cost of Living payment in 2023-2024 by Spring 2024. The government is due to release more details on this.

Warm Home Discount

The Warm Home Discount gives a one-off £150 reduction on your electricity bills between October 2023 and March 2024 if you receive the Guarantee Credit element of Pension Credit or fulfil other eligibility criteria.

If you are eligible, your electricity supplier will apply the discount to your bill by 31 March 2024.

If you think you are eligible but have not received a letter by January 2024, you must get in touch before 29 February 2024 by phone on 0800 030 9322.

You can also get in touch via post: 110552 Warm Home Discount Scheme, PO Box 26965, Glasgow, G1 9BW.

For more information, please also see the Warm Hub Discount Scheme webpage.

Winter Fuel Payment

All residents that receive a state pension should automatically receive a Winter Fuel Payment between £250 and £600 to help with heating costs.

This includes a Pensioner Cost of Living Payment. If you are eligible, you wil get a letter in October or November saying how much you will get. If you do not get a letter but you think you’re eligible, you can check if you need to make a claim or call 0800 731 0160.

Cold Weather Payment

If the average temperature in their area drops below freezing seven days in a row, residents that receive certain benefits could get a £25 payment to cover extra heating costs.

You do not need to apply – if you are eligible you will be paid automatically. For more information, please see the Cold Weather Payment webpage.

Thames Water – support with your bills

Thames Water have different schemes to help those struggling to pay their water bills. Find out if you are eligible for:

Grants from your energy supplier

Many major energy suppliers offer non-repayable grants to help reduce energy debt in households in financial hardship. The schemes vary between companies. Please contact your energy supplier to check what they offer and who can apply.