Waste service strike

A number of Tower Hamlets Council frontline waste service workers and street cleansers will be going on strike from 18 September to 1 October due to a national pay dispute.  

Despite the council working to maintain services for residents, the strike will impact collections and cleansing across the borough. We apologise in advance for the disruption this will cause. 

Find out more about the strike.

Help with staying warm

Warm Hubs at Community Centres

Pop down to a warm friendly centre near you and meet neighbours over a hot drink and refreshments.


  • Wigram House Community Centre, Wades Place, E14 0DA
    • 12noon to 5pm


  • Keddlestone Walk Community Centre, Hollybush Gardens, E2 9QT
    • 10am to 1pm


  • Saltwell Street Community Centre, Saltwell Street, E14 0DZ
    • 2 to 7pm


  • Glasshouse Community Centre, 161 Old Ford Road, E2 9QB
    • 10am to 12noon
  • Wynn Garrett Resource Centre Harpley Square, E1 4EA
    • 10am to 1pm
  • Cranbrook Community Centre Mace Street, E2 0RB
    • 1 to 4pm
  • Guild Room, Canton Street, E14 6JG
    • 2 to 7pm
  • Tarling East Community Centre, 63 Martha Street, E1 2PA
    • 11.30am to 3pm (lunch served from 12 noon)
    • This warm hub is run by Tower Hamlets Community Housing (THCH). Call 0207 780 3070 or contact THCH for more details.


  • St Matthias Community Centre, Woodstock Terrace, E14 0EY
    • 2 to 7pm


For more information

Email: community.partnerships@thh.org.uk 
Tel: 020 7364 7956

Tips on keeping warm

Check our tips on keeping warm page for more information.

Energy saving tips

Check our tips on saving energy and money using your boilers and radiators.

Financial Support

The £2500 energy price cap explained:

The Government’s Energy Price Guarantee is not a total cap on what you pay, but a cap on the amount suppliers can charge for standing charges and unit rates.

Between 1 October 2022 and April 2023, the average UK household will pay £2500 per year for energy, but this is still dependent on usage.

If you use less energy you pay less, but if you use more you pay more. The previous Energy Price Guarantee was £1,971 a year, so it is likely you will still see an increase in costs from October.

Residents' Support Scheme

The scheme is designed to support residents who are either in or at risk of being in crisis, are in need of immediate help and have no source of financial support available to them. 

Find out more about the Residents' Support Scheme.

Energy Bills Support Scheme Discount

All domestic households in the UK will receive a £400 payment from their energy supplier under the Government’s Energy Bills Support Scheme. This will be credited to your energy bill from October 2022 and paid as £66 instalments over six months.

Grants from your energy supplier

Many major energy suppliers offer non to repayable grants to help reduce energy debt in households experiencing financial hardship. The schemes vary between companies, so you will need to get in contact with your energy supplier to check what they offer and who can apply.

Warm Home Discount

The Warm Home Discount provides a one to off £150 reduction on your electricity bills between October and March if you are at risk of fuel poverty.

The government tells suppliers which qualifying customers to apply the discount to, so the discount will be automatically applied to those eligible.

To find out if you qualify, you can call the Warm Home Discount team between 14 November 2022 and 31 March 2023.

Call 0800 731 0160 for more information.

Winter Fuel Payment

All residents in receipt of state pension should automatically receive a Winter Fuel Payment between £250 and £600 to help with heating costs. This includes a Pensioner Cost of Living Payment. Visit the winter fuel GOV.UK page for more information.

Cold Weather Payment

Residents in receipt of certain benefits could get a £25 payment to cover extra heating costs if the temperature drops below freezing seven days in a row.

After each period of very cold weather in your area, you should get a payment within 14 working days into the same bank account as your benefit payments.

Draught proof windows and doors by blocking gaps. Preventing heat loss this way can save around £125 a year.

Warmer Homes Scheme

The Mayor of London’s Warmer Homes programme provides free heating, insulation and ventilation improvements for low to income homeowners and private tenants.

Grants of up to £25,000 are available, depending on your energy efficiency rating, your tenure, and your current fuel type (i.e., gas, electricity, oil or LPG).