Crisis and Resilience Fund
The Department for Work & Pensions has provided local authorities across England with funding to support households most in need.
The Crisis and Resilience Fund will support residents experiencing financial hardship or crisis and will also help to strengthen long-term financial resilience across communities. The funding provided to the local authority will cover the period of 1 April 2026 to 31 March 2029.
Crisis Payments
If you are in immediate financial hardship, you can apply for a crisis payment through the Resident Support Scheme.
This can help if you are at risk of crisis or need urgent support and have no other source of financial help available.
This can help with:
- food and essential living costs
- gas and electricity
- emergency situations where you have no other financial support
The scheme is open to all Tower Hamlets residents – you do not need to be on benefits to apply.
If you feel you need urgent support, you can apply for a crisis payment through the Resident Support Scheme.
Apply for a crisis payment
Housing Payments
You can apply for financial support if you are struggling to pay your rent or are facing a shortfall.
You must be receiving Housing Benefit or the housing element of Universal Credit to apply.
Housing payments provide additional support where there is a gap between your income and housing costs.
Apply for a housing payment
The Crisis and Resilience Fund also includes wider support to help residents improve financial stability and reduce the risk of future hardship. This is being delivered through a range of services and partnerships across the borough, and more information will be available here as this develops.
If you have a question about a previous Household Support Fund application or payment, please contact 020 7364 5040 or submit an enquiry using our Household Support Fund form.
Through the form, you can
- check your eligibility for payments
- let us know if you are unable to visit a Post Office so we can arrange an alternative payment method
- get help with letters that have expired or are not working
This is the quickest way to receive a response to your enquiry.
More help with money and debt
Resident Support Outreach team
The Resident Support Outreach Team provides holistic, face-to-face support to residents in outreach locations across the borough.
The team are able to support residents to apply for benefits, grants, and discounts, while also making referrals into other services.
Residents can be referred into the service through this online form or by emailing LBTHResidentSupport@towerhamlets.gov.uk.
Residents' hub
The council have launched resident hubs at the Town Hall and across Idea Stores to offer residents free face to face (by appointment), over the phone and virtual advice across a range of services.
The council and the borough’s Voluntary and Community Services are working together to support residents with council tax, welfare benefits, debt, employment and skills, housing and more. Find details of opening hours on our residents hub page.
Support for 16-18 year olds and school leavers
The Mayor has reinstated the Education Maintenance Allowance to support low income 16 to 18 year olds who want to continue their education after school leaving age.
The Mayor has also launched a programme of University Bursaries to support Tower Hamlets students who wish to attend university.
Social Tariffs – cheaper broadband and phone packages
Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband.
Multiple providers offer social tariffs – they are delivered in the same way as normal packages, just at a lower price.
Take a look at the full list of broadband and phone social tariffs on offer to see where you can make savings.
You can also find other useful benefits as well as some tips and tricks on saving money.
Benefits calculator
Did you know more than £110m worth of benefits is going unclaimed in the borough. Try out the benefits calculator and see if you are missing out any vital financial support.
Other organisations who can help
- Answer:
Advice on benefits, debt, housing, employment, immigration, legal and more. Call 020 3855 4472 or visit the East End CAB website.
- Answer:
Advice on debt, housing and entitlement to benefits including ‘better-off’ calculations, reviews and mandatory reconsideration, appeals and tribunal hearings. Call 020 7987 9379 (Mon-Fri 10am to 12pm). Email admin@island-advice.org.uk or visit the Island Advice website.
- Answer:
Linkage Plus work with older people to improve wellbeing, increase social networks and tackle isolation. One to one support at home or a convenient place:
- benefits,
- debt,
- pension and money management support
- IT learning
- social and fitness activities.
Based out of 5 hubs: Age UK East London, Neighbours in Poplar, Peabody at Sundial, Sonali Gardens and Toynbee Hall.
Email: Linkageplus@toynbeehall.org.uk
Tel: 0207 392 2913
Drop in to the Community Centre at 28 Commercial Street, London, E1 6LS
Debt and money support
- Answer:
Free expert debt advice via helpline, webchat, WhatsApp and video chat. Call 0800 808 5700 or visit the Debt Free London website.
- Answer:
Support with debt, benefits, money management and pensions. Call 0800 138 7777 or visit the Money Helper website.
- Answer:
Debt counselling charity. Call 0800 328 0006 or visit the CAPUK website.
- Answer:
- Money advice, education and coaching for residents from disadvantaged groups and diverse ethnic communities. For more information visit the Money A&E website or email
info@moneyaande.co.uk.
For asylum seekers, refugees and migrants with No Recourse to Public Funds (NRPF)
Project 17
Advice on housing and financial options for families with children facing severe poverty or homelessness because they have NRPF. Visit the Project 17 website or call 07963 509 044.
Unity Project
Support for those with NRPF, including to have NRPF condition removed if applicable. Visit the Unity Project website.
Women’s Inclusive Team
Support for the Black and Ethnic Minority communities in Tower Hamlets including youth programmes, women’s empowerment projects and mental health support.
Languages spoken include Somali, Bangla, Urdu and English. Visit the WIT website or call 020 7790 2650.
More support
Money Helper
Money Helper offers free guidance on money-related issues, including debt, benefits, pensions and savings.
Cost of Living Hub
The Mayor of London’s Cost of Living Hub has been set up to help people access information, financial support, and advice to help manage household finances.
Cost of living crisis survival guide
MoneySavingExperts and MoneySavers have created a guide with more than 90 ways to save money on energy, broadband, childcare costs, furniture, water, food, fuel and more.
Government support
The government is offering support for households to help with the rising cost of living. Some residents will be eligible for different payments throughout the year.