Contact Centre closed

The contact centre will be closed for staff training on Tuesday 14 October from 9am to 1:30pm.

We apologise for any inconveniance this will cause.

You can still contact us online.

Beware of council house scammers

We only ever allocate homes according to our policy. Every application goes through a series of checks to make sure it is valid and correctly prioritised. If anyone ever approaches you asking for money to get a council home, it is a scam.

Council officers would never ask for money to deal with housing applications.

What you can do

  • Never hand over money if approached by someone 'claiming' to be a council officer, or claiming to be able to affect your housing application.
  • If you see an online post that makes such claims report it to us immediately. Get a screenshot if possible. Do not contact the person.
  • If you are ever approached in person in and around the town hall, report it to the council’s Facilities Management staff immediately.
  • Report scammers approaching you or requests for money to the police (call 999 in an emergency).

Contact

If you have concerns or would like to report a scammer approaching you, contact the fraud reporting hotline

Tel: 0800 528 0294

Email: socialhousingfraud@towerhamlets.gov.uk