Individuals or families moving over the Christmas holiday

Please return the keys to your temporary accomodation to the managing agent on or before the new tenancy start date. Contact the managing agent to find out the exact dates and opening times. The managing agent may ask you to leave the keys in the property (this should only be done if a prior arrangement has been made).

If you cannot return your keys to the agent, you can drop them off at the Housing Options Service before 12pm on Thursday 2 January 2020. If your keys are not returned before 12pm, you will be liable for the full charge without housing benefit.

 

 

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18-25 - Young people and homelessness

If you are a young person aged 18-25, we may be able to provide advice and assistance if you are homeless or at risk of losing your home within the next 56 days. You can make an application to receive further advice and information about your housing issue. To find out how to make an application, please visit our offices at Albert Jacob House. To know more about how to get in touch, please visit the contact us page.

Will I be provided with accommodation?

We can provide you advice and support to help you find alternative accommodation. However we will not have a duty to provide emergency accommodation or temporarily house you unless you are considered to be eligible, homeless and have priority need.

For more information on the homelessness criteria please visit www.shelter.org.uk or call Shelter on 080 8800 4444. In addition, we can discuss this with you during your homelessness application.

If you are under 18, the London Borough of Tower Hamlet’s Children’s services department is responsible for finding you somewhere to live. For further information about the council’s work in this area and how to get in touch, please visit the children and family care.

Further information for care leavers is also available on the ‘homeless and care leavers’ page.

LBTH – Private Renters Scheme

The Tower Hamlets Private Rented Scheme is a non-statutory scheme introduced by Tower Hamlets Council Housing Options Service. The scheme supports applicants that are homeless or threatened with homelessness to secure affordable and suitable accommodation in the Private Rent Sector (PRS) to address their homeless situation

One of the main ways the scheme helps is by supporting residents to access private rent sector accommodation. The support is generally in the form of a non-refundable cash incentive payment underpinned by a bond agreement given directly to an approved landlord/letting agent.

The incentive and bond is in exchange for the landlord/letting agent wavering the requirement for rent in advance or a rental deposit often sums that homeless people on low incomes are unable to raise. In return, the landlord/agent will issue them with a tenancy (generally an Assured Shorthold Tenancy) that will be for a period of a minimum of two years.

Please use the London rents map or House price calculator to decide which areas are affordable for you.

Housing support

  • Stonewall Housing - the specialist lesbian, gay, bisexual and transgender (LGBT) housing advice and support provider in England. We provide housing support for LGBT people in their own homes, supported housing for young LGBT people, as well as free, confidential housing advice for LGBT people of all ages. Visit the Stonewall Housing website
  • Centrepoint - a charity supporting homeless people aged 16-25. If you're rough sleeping, sofa surfing or don't feel safe in your home, the Centrepoint Helpline is there to support you. You can also get in touch if you're worried about a young person. Visit the Centrepoint website
  • The Mix - the UK’s leading support service for young people under the age of 25. They tackle issues from money to mental health, homelessness to finding a job, from break ups to drugs. Visit The Mix website
  • New Horizon Youth centre - helps young people aged 16-21 who are homeless or at risk of homelessness and can help with finding a place to stay, sorting out benefits or debts, getting into employment/training, and much more. They also offer counselling, a nurse, breakfast and lunch, laundry and showers. Visit the New Horizon Youth centre website. 
  • Depaul: Alone in London - helps 16-25 year olds who are at risk of homelessness by providing advice about getting accommodation and benefits, family mediation, counselling, school mediation and training and employment. They have access to showers and laundry. Visit the Depaul website.

Benefits

Universal Credit

Full Universal Credit has now been rolled out in Tower Hamlets. It replaces a number of welfare benefits and tax credits including:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • income-based Jobseeker’s Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Working Tax Credit

These are known as legacy benefits and Applicants who need to make a new claim for any of the legacy benefits including Housing benefit will need to claim Universal Credit instead. For further information please contact either DWP on 0345 604 272 or the council’s benefit service on 020 7364 5000 for advice on which benefit you should claim.

For further information about Universal credit and the Council’s work in this area please visit our website at welfare reforms.

Students

University Hardship fund

If you are experiencing financial hardship, you may be able to get financial support from your university or college. It is under the discretion of the university whether you will receive support. Your university or college may also be able to advise you on bursaries, grants, benefits and debt. You can get more information by contacting your student welfare/liaison department.

For additional advice on student finance please visit:

External support

Prince’s Trust

The Prince's Trust works with disadvantaged young people aged 11-30. They provide training, personal development opportunities and grants to help young people to get into work, education, self-employment or training.

Other support

Galop

Galop works with young people 25 years old or younger who live in London. If you are homeless, or at risk of homelessness, and identify as LGBT this service is designed for you. They consider a person to be homeless if they are in unsafe or unstable accommodation, including sleeping on the streets, couch surfing, or living in an abusive household.

You can call between the hours of 10am-4pm on weekdays to the Galop Shoutline 020 7704 2040 to ask for advice or to arrange an appointment by email referrals@galop.org.uk or www.galop.org.uk.

Relate

Relate is an organisation that offers relationship counselling and mediation from various locations around London. They charge £65 for an initial counselling consultation. After this, the cost of ongoing sessions is agreed between you and your counsellor according to your income.

An initial meeting with a Mediator costs £90 per person for a 45 minute appointment. Mediation is free for those on a low income who are eligible for legal aid.

Relate aims to support everybody who comes to us for help and we can offer reduced rates if you are genuinely unable to pay the full cost.

  • Counselling enquiries: 030 0003 2324
  • Mediation enquiries: 030 0003 2324
  • www.relate.org.uk