Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

Performance review

The council has a number of performance targets (also known as key performance indicators) which we use to measure the performance of each of our housing services.

Performance targets for our housing services are set out in section five of the Development and Renewal (housing) service plan

Performance targets cover areas such as repairs, lettings, rents, housing benefits, homelessness, and the work of the enquiries and complaints team.

The performance review team regularly monitors housing services against the targets, and reports its findings to elected councillors.

Recent reports on housing management performance information are:

For more information about our performance – and that of other councils - have a look at the websites of the following audit and review organisations:

Related links