Free advice and training for social housing tenants

Access information on a range of issues including repairs and maintenance for your home and communal areas, anti-social behaviour and how to tackle your landlord with free training on your rights.

Find out more on the Four Million Homes website.

Performance review

The council has a number of performance targets (also known as key performance indicators) which we use to measure the performance of each of our housing services.

Performance targets for our housing services are set out in section five of the Development and Renewal (housing) service plan

Performance targets cover areas such as repairs, lettings, rents, housing benefits, homelessness, and the work of the enquiries and complaints team.

The performance review team regularly monitors housing services against the targets, and reports its findings to elected councillors.

Recent reports on housing management performance information are:

For more information about our performance – and that of other councils - have a look at the websites of the following audit and review organisations:

Related links