If you believe that your vehicle has been removed from any public highway in London or from an estate in Tower Hamlets, please contact TRACE on 0845 206 8602. Trace will inform you of the location of the pound your vehicle has been removed to. This is a 24-hour service.
When a vehicle has been removed, the required amount on recovery of the vehicle must be paid. On payment, you will be informed of your right to appeal.
You will need to supply one of the following documents that identifies you as the owner or hirer of the vehicle:
- The vehicle registration certificate (V5C) – the tear-off section of the certificate (V5C/2), known as the “new keeper’s supplement”, is acceptable if accompanied by evidence of insurance cover.
- A valid insurance certificate (or cover note) for the vehicle that names the person collecting the vehicle.
- Copy of the lease or hire agreement.
You will also need to provide proof of identity. Proof of address will be required if not shown on the proof of vehicle ownership.
585-593 Commercial Road
Tel: 020 7364 1353
Tel: 020 7364 1360
Open: Monday to Sunday, 8am to 11pm
Payment should be by cash or credit/debit card (not American Express).
Tel: 020 7364 5003
Fax number: 020 7364 6797