Important Parking Permit Updates

Key Worker Permit changes 

From the 16 November 2020 there will be changes to the key worker permits.

Permit renewals

If your permit was issued before 27 November 2019, then you will need to apply for a new permit after it expires. There will be a 7 day grace period after the expiry date of your permit.

Vehicle removal

If you believe that your vehicle has been removed from any public highway in London or from an estate in Tower Hamlets, please contact TRACE on 0300 077 0100. Alternatively, you can text "TRACE" and your vehicle's registration number to 66663 - you may be charged for this service. Trace will inform you of the location of the pound your vehicle has been removed to. This is a 24-hour service.

When a vehicle has been removed, the required amount on recovery of the vehicle must be paid. On payment, you will be informed of your right to appeal.

You will need to supply one of the following documents that identifies you as the owner or hirer of the vehicle:

  • The vehicle registration certificate (V5C).
  • A valid insurance certificate (Not Cover Note) for the vehicle that names the person collecting the vehicle.
  • Copy of the lease or hire agreement.

You will also need to provide proof of identity. Proof of address will be required if not shown on the proof of vehicle ownership.

Contact us

585-593 Commercial Road
E1 0HJ

Tel: 020 7364 1353
Tel: 020 7364 1360

Open: Monday to Sunday, 8am to 11pm unless otherwise stated


Car Pound opening

New Year's Eve

8am – 7pm

New Year's


Good Friday

8am – 6pm

Easter Monday

8am – 6pm

Early May Bank Holiday

8am – 6pm

Spring Bank Holiday

8am – 6pm

Summer Bank Holiday

8am – 6pm

Christmas Eve

8am – 7pm

Christmas Day


Boxing Day