Changes to parking permits

We are bringing in some changes to our parking system.  They will affect the way you apply for or renew a parking permit and apply for a visitor scratch card. We are working hard to get the new system up and running. While we are doing this, a temporary system is in place.

Permits will continue to be valid until 14 days after the stated expiry date.

Temporary permits with an expiry date or 14 October or 4 November will continue to be valid until 30 November 2019.

We will continue to issue parking fines for any cars parked illegally.

For more information, see the relevant parking permit pages.

Please note that this applies to parking permits only and not to blue badges, freedom passes or taxicards.

Vehicle removal

If you believe that your vehicle has been removed from any public highway in London or from an estate in Tower Hamlets, please contact TRACE on 0300 077 0100. Alternatively, you can text "TRACE" and your vehicle's registration number to 66663 - you may be charged for this service. Trace will inform you of the location of the pound your vehicle has been removed to. This is a 24-hour service.

When a vehicle has been removed, the required amount on recovery of the vehicle must be paid. On payment, you will be informed of your right to appeal.

You will need to supply one of the following documents that identifies you as the owner or hirer of the vehicle:

  • The vehicle registration certificate (V5C).
  • A valid insurance certificate (Not Cover Note) for the vehicle that names the person collecting the vehicle.
  • Copy of the lease or hire agreement.

You will also need to provide proof of identity. Proof of address will be required if not shown on the proof of vehicle ownership.

Contact us

585-593 Commercial Road
London
E1 0HJ

Tel: 020 7364 1353
Tel: 020 7364 1360

Open: Monday to Sunday, 8am to 11pm unless otherwise stated

Date

Car Pound opening

New Year's

Closed

Good Friday

8am – 6pm

Easter Monday

8am – 6pm

Early May Bank Holiday

8am – 6pm

Spring Bank Holiday

8am – 6pm

Summer Bank Holiday

8am – 6pm

Christmas Day

Closed

Boxing Day

Closed