Exemption Permit

From 20 December 2021 a new exemption permit will be introduced to allow those applicants who meet the criteria to drive through the Bus Gateway and Liveable Street Schemes during operational hours.

Visitor vouchers: Important update

Due to the current pandemic setting and many of our residents requiring family assistance and care during these difficult times, the council have made the decision to postpone the increase of the qualifying age (from 60+ to 66+) for free visitor vouchers until further notice.

Vehicle removal

If you believe that your vehicle has been removed from any public highway in London or from an estate in Tower Hamlets, please use the TRACE (24 hours service) to identify which vehicle pound your vehicle has been removed to.

When a vehicle has been removed, the required amount on recovery of the vehicle must be paid. On payment, you will be informed of your rights to appeal.

You will need to supply two* of the following documents that identifies you as the owner or hirer of the vehicle:

  • The vehicle registration certificate (V5C). The new keepers supplement (V5C/2) will not be accepted as proof of ownership.
  • A valid insurance certificate (Not Cover Note) for the vehicle that names the person collecting the vehicle.
  • Copy of the lease or hire agreement.
  • Utility bill (less than 3 moth old) under the registered keeper’s name
  • Driving Licence or Passport

*For persistent evaders we may require further documentation to establish ownership

You will also need to provide proof of identity. Proof of address will be required if not shown on the proof of vehicle ownership.

Contact us

585-593 Commercial Road
E1 0HJ

Tel: 020 7364 1353

Opening and closing hours

Monday to Sunday, 8am to 11pm unless listed in the table.

Here are the opening and closing hours of the Car Pound during the Christmas period.


Car Pound Opening Hours

Fri 24 Dec 2021

8am to 9pm

Sat 25 Dec 2021


Sun 26 Dec 2021


Mon 27 Dec 2021

8am to 6pm

Tue 28 Dec 2021

8am to 6pm

Wed 29 Dec 2021

Normal opening hours

Thu 30 Dec 2021

Normal opening hours

Fri 31 Dec 2021

8am to 9pm

Sat 01 Jan 2022


Sun 02 Jan 2022

8am to 9pm

Mon 3 Jan 2022

8am to 6pm

Tue 4 Jan 2022

Normal opening hours