Barnardo's free helpline to support Ukrainian families

Barnardo’s have a helpline to provide support and care to anyone fleeing the conflict in Ukraine.

You can call the helpline on 0800 148 8586. English, Ukrainian and Russian speakers are available.

The helpline is open Monday to Friday, 10am–8pm and Saturday, 10am–3pm.

You can also use the dedicated email address ukrainiansupport@barnardos.org.uk or visit the Barnardo’s website.


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Staying safe

Emergency services telephone numbers

999 - for emergency services across the UK, including:

111 - If you need urgent medical advice but it is not an emergency. You can also contact them online.

101 - If you want to report a crime to the police but it is not an emergency. You can also go straight the police station. See more information on contacting the non-emergency service.

Hate crime support services

Hate crime is any criminal offence where anyone believes the victim has been targeted because of their:

  • disability
  • race or ethnic identity
  • religion/belief
  • gender or gender identity
  • sexual orientation
  • age
  • immigration status or nationality
  • or any other perceived aspect of their identity.

There is a range of information on Hate crime, support services and how to report it.

Useful hate crime support services include:

  • Galop - the LGBT+ anti-violence charity.
  • TellMAMA - Tell MAMA supports victims of Islamophobia and anti-Muslim hate.
  • Community Security Trust (CST) -  a charity that protects British Jews from antisemitism and related threats.
  • Inclusion London - support Deaf and Disabled people’s organisations in London and campaign for equality for Deaf and Disabled people.
  • The Monitoring Group - a leading anti-racist charity that promotes civil rights.

Domestic abuse

Domestic abuse can be between adults who are, or who have been, intimate partners or family members. It can happen to any gender or sexuality. This can encompass but is not limited to the following types of abuse:

  • psychological
  • physical
  • sexual
  • financial
  • emotional

Regardless of your immigration status, if you experience domestic abuse you have the right to protection by the police and courts from your abuser or abusers.

The teams and organisations who can help are listed in our Domestic Violence and Abuse Service Directory