Early Help at the front door
What is MAST?
The Multi-Agency Support Team (MAST) is the single point of contact for all Early Help requests and safeguarding concerns. It brings together professionals from Social Care, Early Help, Health, Housing, Education, and Police to ensure families get the right support at the right time.
How can Early Help in MAST support you?
Our Early Help team works with families and young people who need extra support with challenges such as:
- Family breakdown
- Housing issues
- Emotional well-being and mental health
- Financial difficulties
- Parenting support
- Concerns about children’s behaviour
- Drug or alcohol addiction
Getting help early can prevent problems from getting worse and becoming harder to manage.
What happens when I submit a request for support form?
A MAST Early Help Manager will review your request to check if any support is already in place and assess the level of need.
If Early Help is suitable, an Early Help Practitioner will contact you to discuss the support available.
If an Early Help Assessment (EHA) is required, your request will be directed to the Locality Teams, who will complete the assessment with the family.
In addition, we may redirect your request to the following specialist teams for support:
- Social Workers in Secondary Schools (SWISS)
- Social Workers in Primary School - SWIPS
- Targeted Youth Service (TYS)
- Resettlement & Migration Team (RMT)
- Play and Early Intervention Team
These teams provide specialist and targeted support to meet specific needs.
If a family is already known to Children’s Social Care or a child is at risk of harm, the case will be escalated appropriately.
Safeguarding
If at any stage you have concerns that a child is at risk of harm, you must follow your agency’s safeguarding procedure and make a referral to the Multi-Agency Support Team (MAST).
If you think a child is in immediate danger, please call the police on 999 for an immediate response.
What do you want to do now?
Contact information
- Contact MAST on Phone: 020 7364 5006, Option 2 or 3
- Direct Early Help Extensions: 3342 / 7828 / 6469 / 3181