Joining the housing register

The council and its registered social landlord partners have created a common housing register for applicants who are eligible and qualify for social housing. There is a limited supply of social housing in the borough, with over 20,000 applications currently on the housing register.

Unfortunately, most who apply will have little or no chance of being offered a home as only 1 in 10 applicants stand a chance of being made an offer. Even those applicants who qualify to be on the housing register  may have to wait a long time.

The table below provides the average wait times based on the priority and size of property you may require.

Average waiting time in years
 Studio1 Bed2 Bed3 Bed4 Bed5+ Beds
Band 1 2  3  3  5 6  6
Band 2  3  4  5  9  13  12
Band 3  10  6  7 no lets no lets no lets

You can see what other housing options may be suitable for you on our Ask Mo website.

Normally, you can join the housing register so long as you:

  • are not subject to immigration control and have recourse to public funds
  • are over 18 years of age
  • have lived in the borough continuously for the last 3 years or in housing need
  • are not guilty of bad behaviour
  • do not have a sole or joint income of more than £85,000 per annum
  • are not a home-owner

Apply to join the housing register

Everyone must apply online.

If you do not have access to a computer at home, our Idea Stores and libraries have free computer usage and internet access. You can also complete this application on your mobile phone.

Before you start

You will need:

Your address history for the past three years from the date of your application confirming any dates that you moved in or out. We will need proof of residence for the last three years;

These are the documents we will accept:

  • main bank statement (i.e. the account where wages / benefits are paid into)
  • utility bills
  • council tax bill
  • credit card bill
  • rent book
  • tenancy agreement
  • itemised postmarked envelopes (not from the council)
  • polling cards
  • insurance documents
  • invoices for online purchases
  • a letter from an employer, a government agency, a college or a school confirming the dates that they have known you and the address history they hold for you.

For example: application date is 1 July 2019

Example application date of 1 July 2019
Year 1Year 2Year 3
1 July 2016 – 30 June 2017 1 July 2017 – 30 June 2018 1 July 2018 – 30 June 2019
2 documents to show continuous residency 2 documents to show continuous residency

3 documents to show continuous residency

One of these must be a full bank statement that is dated within the last 3 months of this year 

Council tax bill

Rent book 


Insurance documents

Credit card bill

Full bank account statement

Tenancy agreement

Polling card

We will need to see documents from more than one source, and at least one must be from your main bank account (example above).

For every person on the application we need to see at least two of the following forms of proof of identity – one of which must be a photo ID e.g.

  • full birth certificate
  • medical card
  • marriage certificate
  • driving licence
  • National Insurance card
  • passport
  • Freedom pass
  • residence permit - front and back

You must upload valid ID documents and proof of residency for your application. These will be checked and assessed.

Do not send your documents by post. If you do, we will not be able to accept them or send them back to you.

You must keep a valid email address at all times as this will be the only way we will contact you. After you send your application we will email you, so please check your inbox, including your junk mail regularly.

If you need to contact us, make sure you use the same email address as the one you used to register your online housing application form.

If you feel at risk from anyone you live with, please look at our support page.


If you are unable to finish the form in one go, you can save your application and finish it later.

Make sure the details you enter into the form are true and accurate. We will assess your application based on the information you give us. Please read our obligation to be truthful statement before you make an application.

Apply to join the housing register

Advice on uploading documents

You can either scan your photographs using a scanner, or photograph them using your phone’s camera.

The best format to upload documents in is PDF.

Read our tips on how to use your phone to create PDFs of your documents.  If you do not have access to a scanner or camera phone at home, you may be able to use a scanner at your local Idea Store.

Save the documents on your computer or phone that you will be using to make your application.

Make sure you keep the originals of all your documents safe as these may need to be seen at a later date (maybe years later) before an offer of accommodation can be made to you.

To upload the documents:

  • Go back to account and select the 'Upload documents' button.
  • Choose the type of document you wish to upload from the drop-down menu.
  • Use the browse button to search for the copy of your document.
  • Select the 'Add' button to repeat the process for the next document.

If we find that any of your details are incorrect, we may close your application, take away any priority we have given it, or withdraw an offer or even prosecute you for fraud if you have falsified your application.

After you send us your application – what happens next

  1. We will send you an email that contains a temporary reference number. You will be able to use this number to track the progress of your application.
  2. We will assess your application once you have submitted all the information and documents required by us. The assessment usually takes up to 40 days. You will then receive an email telling you whether we have accepted your application, if so, your priority band and your bidding number.
  3. Until you are rehoused or application is withdrawn or cancelled you must inform us immediately of any change of circumstances.

Requesting a review of our decision

You have the right to ask for a review within 28 days of our decision and won’t normally be allowed after this time unless there are extenuating reasons why you couldn’t submit your request on time.

We will consider the facts of your application and representations made as they stand at the time of the review decision.

We have 40 days to make a new decision or uphold the decision we originally made, and give you our reasons. After this time you will not be able to ask for a review of the same decision, which will be our final decision.

If your details and/or circumstances change after you apply

Until you are rehoused or your application is withdrawn or cancelled, you must inform us immediately of changes to your circumstances.