Development Coordination – information for the Local Community and Developers

There are many benefits to development, including new affordable housing, schools, health centres and parks. However, the construction phase can result in increased noise, dust and extra traffic on local roads.

These impacts are managed through a number of planning conditions, as part of an approved planning application, including the requirement to prepare a Construction Management Plan and have it approved by the council.

Approved development planning applications and associated documents can be viewed by entering the site address or planning reference number on the Online Planning Register page.

Here you can view:

Approved site plans
Construction Management Plans (explaining how the developer intends on carrying out the approved works)
Approved hours of operation
- Approved out of hours/weekend works
- Noise suppression measures
- Dust suppression measures
- Site vehicle entrances and exits and how these may impact upon the local road network
- Road closures
- Pavement closures
Site delivery schedules.

Who to contact

Many queries can be answered by looking through the Construction Management Plan (CMP) for a particular development site. This is available to view on the Online Planning Register.

General enquiries can also be made via the duty planner service on 020 7364 5009 available from Monday-Friday, 9am-1pm.

You can also contact the following departments if you have a specific question

Development coordination
Query	Department
General queries	Duty Planner Service - 020 7364 5009 Monday to Friday 9am to 1pm
Report a breach of planning	planning.enforcement@towerhamlets.gov.uk
Queries concerning roads, pavements, road closures, site deliveries	highways@towerhamlets.gov.uk
Queries relating to site hoardings, scaffolding on pavements	phoenix.kittamai@towerhamlets.gov.uk
Noise from site, dust from site, air quality issues, site related waste	environmental.protection@towerhamlets.gov.uk
Unsafe structures	building.control@towerhamlets.gov.uk
Excessive noise	Environmental.health@towerhamlets.gov.uk
Excessive dust	Environmental.health@towerhamlets.gov.uk
Working outside of permitted hours	planning.enforcement@towerhamlets.gov.uk Environmental.health@towerhamlets.gov.uk
Site deliveries taking place outside of permitted hours	Environmental.health@towerhamlets.gov.uk Planning.enforcement@towerhamlets.gov.uk
Works not in accordance with approved plans	planning.enforcement@towerhamlets.gov.uk
Issues with access to roads & pavements	Highways@towerhamlets.gov.uk

Development Infrastructure Coordination Service

The new Development Infrastructure Coordination Service support developers by providing essential information regarding local utility infrastructure.

If you are a developer, for a small charge, the council’s Infrastructure Coordination Service can assist with utility connections and liaison with utility providers.

The coordinator can interface with infrastructure providers and ensure that development connections are delivered in a timely and efficient manner, reducing disruption.

The service was created with The Mayor of London and further information can be found on the Infrastructure coordination development Sway office website.

The infrastructure coordinator can be contacted by email at ics@towerhamlets.gov.uk and can be used to support developments from pre-application through delivery on site.

Find out more on the Infrastructure Coordination service.