Parking update

The recent change to resident parking permit terms and conditions on 1 September 2020 has been put on hold for further review. Your permit will be valid all day in the zone that you live in and up to three hours in any other zone from the time that you first park.

Permit renewals

We introduced a new online system on 1 October 2019. If you have a paper permit, or if your virtual (paperless) permit was issued between 1 October 2019 and 26 November 2019 then you will need to apply for a new permit on or before the expiry date. You will then be able to select the date that you want the new permit to start from.

Call centre waiting times

Our call centre is currently receiving a high volume of calls with longer than usual waiting times. We advise customers to use our online form for parking permit enquiries for the quickest response.

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Business parking permit terms and conditions

General Terms and Conditions

1.1 The business is based in a commercial property in Tower Hamlets.

1.2  You must upload the proof of eligibility documents.

1.3  The vehicle must not be used solely for commuting to a permanent place of work.

1.4  The vehicle does not exceed 2.3m (7’ 6”) in height or 5.25m (17’ 3”) in length.

1.5   The permit price is worked out by the vehicle’s CO2 emissions shown on the DVLA website, or the engine size if the CO2 is not shown. Please see our fees and charges.

1.6  A surcharge is added to a diesel vehicle.

1.7  The permit is valid on-street during the controlled parking times.

1.8  The permit is valid in the parking bays signed: ‘Business Permit Holders Only’, ‘Business Permit Holders or Pay by phone’, ‘Permit Holders Only’ and Permit Holders or Pay by phone’.

1.9 The permit is valid all day in the zone that the company is based, such as zone ‘A1, B1, C1, or D1’. The number does not apply to your permit.

1.10 The permit is valid in another zone for up to three hours in a day. The time begins when you first park in another zone. As an example, if you park in another zone at 08:30am your permit is valid up to 11:30am.

1.11 The permit is not valid in any other bays, including suspended bays.

1.12 The permit does not guarantee you a parking space.

1.13  If any of your details change, you must tell us immediately by filling out the Contact Form on the council’s website.

1.14  If you want to cancel your permit, we work out a refund from the next working day, and on the number of complete months remaining. The refund will be made within 28 days and there will be an administration fee. Please see our fees and charges

1.15 We refund the debit/credit card used to pay for your permit.

1.16 We reserve the right, to request at any time, any eligibility document(s) to check that you are eligible for a permit.

1.17 If you breach any of the terms and conditions your permit may be cancelled, and no refund will be made.

1.18 The council reserves the right to change the terms and conditions by giving you 28 days’ notice.

Proof of Eligibility Documents

2.1  Employer letter to confirm that you are an employee/director and that you require your vehicle to carry out your day-to-day duties; and

2.2  Insurance certificate to show that you are covered for ‘business use’.

Data Protection and General Data Protection Regulation 

3.1 To view how the council will use your data, please see visit the data protection & freedom of information section.

3.2 To view our Privacy Notice, see our legal notices.

3.3   We may share information provided to us with other bodies responsible for; auditing, or administering public funds, or where undertaking a public function, in order to prevent and detect fraud.