Parking update

The recent change to resident parking permit terms and conditions on 1 September 2020 has been put on hold for further review. Your permit will be valid all day in the zone that you live in and up to three hours in any other zone from the time that you first park.

Permit renewals

If your permit was issued before 27 November 2019, then you will need to apply for a new permit after it expires. There will be a 7 day grace period after the expiry date of your permit.

Call centre waiting times

Our call centre is currently receiving a high volume of calls with longer than usual waiting times. We advise customers to use our online form for parking permit enquiries for the quickest response.

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Public service voucher terms and conditions

General Terms and Conditions

1.1  You are employed by a public service organisation.

1.2  You must upload the proof of eligibility document.

1.3  The vehicle must not exceed 2.3m (7’ 6”) in height or 5.25m (17’ 3”) in length.

1.4 The cost of a daily voucher is available on our fees and charges page. 

1.5  A voucher is valid on-street, during the controlled parking times, in any zone.

1.6  A voucher is valid for three hours from the date and time selected.

1.7  The voucher is valid in the parking bays signed: ‘Resident Permit Holders Only’, ‘Permit Holders Only’, and ‘Resident Permit Holders or Pay by phone’.

1.8  To activate a voucher it is solely the responsibility of the account holder to enter the correct vehicle registration number, date and time.

1.9  A voucher is not valid in the parking bays signed ‘No Public Service permit’.

1.10  A voucher is not valid on council estates or private land.

1.11  A voucher is not valid in any other bays, including suspended bays.

1.12  A voucher does not guarantee the user a parking space.

1.13  A voucher is non- refundable.

1.14  Any misuse of a voucher or suspect fraud may result in your account being suspended pending investigation, and if proven your account may be closed indefinitely.

1.15  We reserve the right, to request at any time, any eligibility document(s) to check that you are eligible for vouchers.

1.16  The council reserves the right to change the terms and conditions by giving you 28 days’ notice.

Proof of Eligibility Document

2.1  The employer to confirm in writing that you are an employee and the organisation require vouchers to deliver the service.

Maximum number of vouchers 

3.1 There is no limit on the number of vouchers you can purchase.

Data Protection and General Data Protection Regulation

4.1  To view how the council will use your data, please see visit the data protection & freedom of information section.

4.2  To view our Privacy Notice, see our legal notices.