Cashless parking payments

On 1 October 2018 our cashless pay and display payment system is changing to RingGo. There's no charge for downloading and using RingGo, but you can opt to get text reminders at a charge of 25p per message. Find out more about how to use RingGo.

Personalised parking bays for disabled people

Residents with severe disabilities may be eligible to apply for a disabled-parking bay near their home. Personalised Disabled bays may be considered in extreme circumstances for Blue Badge holders that can only walk a very short distance in a highly congested street, with no other forms of parking available.

Permits will generally only be issued to disabled drivers and are vehicle- and bay-specific. (No other permit or blue badge is valid for use within the allocated bay except the bay-specific permit.)

Please ensure you fully meet the criteria on page one and two of the application form before applying.

There are no charges for the personalised disabled bays. 

How to apply

Only holders of Tower Hamlets blue badges who are residents of Tower Hamlets are eligible to apply for a personalised disabled bay.

Applicants will need to provide proof of vehicle ownership – for example, a log book (V5) or insurance documents showing them as a named driver – and a UK driving licence.

Application can be made:

Next steps

Once an application has been received, the team will need to assess the application and the documentation supplied before progressing to the next stage. Once all documentation has been provided, the team will then carry out a number of site visits before they can determine whether a bay is warranted. The next stage of the process to check eligibility is by attending a mobility clinic assessment at an appointed Council office. 

If an applicant passes the above stages, the council will then make arrangements for the implementation of a personalised disabled bay on-street by following the statutory process.

We will aim to install all disabled bays within six months of request, subject to meeting the council’s criteria however we will endeavour to reduce this where possible.

Renewal procedure

If approved, the expiry date of your Personalised Disabled Bay and associated permit will be the same as your Blue Badge.

It is your responsibility to reapply for your Blue Badge in sufficient time to ensure that you can subsequently reapply for the Personalised Disabled Bay. Bear in mind that a reapplication is the same procedure as a new application. You will therefore be required to produce all relevant documentation when you reapply as you did when you first applied.

The council will not remind you to apply for the bay and/or permit.

Appeals process/complaint process

Applications can only be appealed on two grounds:

Mobility 

If refused on mobility ground, an appeal in writing should be sent to the development team in 14 days of refusal. The refusal letter will provide details of right to appeal which will be dealt with through the council’s complaints procedure.

Parking stress level or street ground

If refused on street grounds, only a fresh application can be made six months after initial refusal.

Contact us

Parking, Mobility & Transport Services
Mobility Support Team
Mulberry Place
PO Box 55739
5 Clove Crescent
London
E14 1BY

Tel: 020 7364 5000
Parking.PDB@towerhamlets.gov.uk

Monday to Friday from 9am-5pm.

All applications are dealt with by post.

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