Cashless parking payments

On 1 October 2018 our cashless pay and display payment system is changing to RingGo. There's no charge for downloading and using RingGo, but you can opt to get text reminders at a charge of 25p per message. Find out more about how to use RingGo.

Personalised parking bays for disabled people

Residents with severe disabilities may be eligible to apply for a disabled-parking bay near their home. Personalised Disabled bays may be considered in extreme circumstances for Blue Badge holders that can only walk a very short distance in a highly congested street, with no other forms of parking available.

Permits will generally only be issued to disabled drivers and are vehicle- and bay-specific. (No other permit or blue badge is valid for use within the allocated bay except the bay-specific permit.)

Please ensure you fully meet the criteria on page 1 and 2 of the application form before applying.

There are no charges for the personalised disabled bays. 

How to apply

Only holders of Tower Hamlets blue badges who are residents of Tower Hamlets are eligible to apply for a personalised disabled bay.

Applicants will need to provide proof of vehicle ownership – for example, a log book (V5) or insurance documents showing them as a named driver – and a UK driving licence.

Application can be made:

The applicant may be required to attend a mobility clinic(assessment) at an appointed council office.

Next steps

Once the application is received the team will need to assess the application and the documentation supplied before progressing to the next stage. They will then carry out a number of site visits before they can determine whether a bay is warranted. This can take up to 12 weeks and in certain circumstances the delay may be longer if there is a waiting list for the mobility clinic. 

Renewal procedure

If approved, the expiry date of your Personalised Disabled Bay and associated permit will be the same as your Blue Badge.

It is your responsibility to reapply for your Blue Badge in sufficient time to ensure that you can subsequently reapply for the Personalised Disabled Bay. Bear in mind that a reapplication is the same procedure as a new application. You will therefore be required to produce all relevant documentation etc when you reapply as you did when you first applied.

The council will not remind you to apply for the bay and/or permit.

Appeals process/complaint process

Applications can only be appealed on two grounds:

Mobility: if refused on mobility ground, an appeal in writing should be sent to the development team in 14 days of refusal. The refusal letter will provide details of right to appeal.

Parking stress level or street ground: if refused on street grounds, only a fresh application can be made 12 months after initial refusal.

Related information