Noise team partner with Canal & River Trust to manage complaints on the canal

Our Noise Control Team have worked with the Canal & River Trust to help manage complaints from parties on canal boats.

In attendance were:

• The Safer Neighbourhood Team (SNT)
• Bow East Police
• PC’s Martin Burgoyne
• James Gray and PCSO Darren Yates
• Enforcement Officers
  • Ebenezer Mensah
  • Kiyan Chin
• Pollution Officer Isabella Luke
• Environmental Protection Team Leader Rita Craddock
• Principal Officer Paul Murphy
• Canal and River Trust
  • Matthew Symonds Head of Customer Service Support National Boating Manager
  • Henry Wadey Mooring Supervisor

The council now have a data sharing agreement with the Canal & River Trust (C&RT). We have worked together to develop a data sharing agreement so we can respond quicker to complaints. We have also improved how we communicate with boaters in the event of noise or smoke complaints about their vessel(s).

We have also developed an advisory leaflet for boaters to prevent noise and nuisance on the canal near residential premises. Advisory signs will be placed along the canal tow path soon.

Environmental Protection have responded to residents’ concerns and complaints and have implemented a better strategy and ways to communicate with boaters and our colleagues at C&RT.

Officers delivered the advisory leaflets to the boats along the towpath. Environmental Protection were accompanied by local Bow East SNT police and ASB who also shared leaflets with boaters with advice on crime and ASB prevention.

A THEO checking a boat

Canal and River Trust getting the message out

Safer Neighbourhood team

THEOs monitoring the canal