Parental Engagement Team (PET)

Supporting parents


Being a parent or carer can be hugely rewarding but also has it’s challenges from time to time.

With the right support when you need it , you can develop your skills as a parent and build stronger

relationships with your children so that they get off to the best possible start in life.


Our programmes

  • Learning workshops that help you understand what your child is learning at school and discover how you can help at home
  • Online safety sessions that give you an insight into your child’s online world and tips to help keep them safe
  • Parenting programmes that help you develop a positive relationship with your child and promote good behaviour
  • Health and wellbeing programmes that support your physical and emotional wellbeing
  • Volunteering and employment programmes to help you realise your career aspirations

Our groups, courses and workshops are delivered in schools and community settings in Tower Hamlets but we also deliver a blended offer of:

  • zoom sessions during lunchtimes or evenings to engage parents who may be working
  • small socially distanced groups in school with the option for some parents to join via zoom
  • outside sessions depending on the weather.

Our support networks

The Parent and Carer Council

A forum where you can help shape the services that are available to families in the borough.

It’s a great way for you to get involved with local consultations, help identify gaps in support and discuss national issues that may be affecting families locally.

Platform to Talk

Discussion based virtual sessions where you can connect with other parents, share your concerns and get reliable information.

Join the conversation on a range of topical issues from family life, parenting, learning and more. 

The Somali Parents and Carers Network

A chance for you to meet with other Somali parents and carers and share your experiences relating to education and parenting as well as hear some inspirational guest speakers.

Dads Network

As a dad or a male carer, the network will help you strengthen your relationship with your child through positive parenting and play.

Join the Network, meet other dads and share your experiences at play events held throughout the year.

For more information or to join a group, please contact the Parental Engagement Team





ParentsCarersKidsSmallTower Hamlets has a long history of parental engagement in children’s learning and development. Our approach is based on strong evidence that when parents and carers have a good relationship with their child’s school/setting and are involved in their learning, life chances and outcomes for children and young people are improved.

We work with schools/settings to provide a range of programmes and personalised support to tackle the underlying barriers to successful education to improve children's life chances and outcomes We offer flexible, bespoke packages delivered by experienced Family Support and Engagement Practitioners. We offer a wide range of services which include:

  • curriculum workshops to promote home-learning
  • digital safety sessions
  • parenting programmes
  • emotional health & wellbeing
  • volunteering opportunities and employment support.

Our programmes support families overcome barriers to education, improving engagement in learning and children's attendance.

Ensuring children get the education they deserve - supporting families back into school

There has never been a time when relationships between parents and schools have been more important. Although schools and government information show that school is a safe place, many families are still anxious about sending children back to school.

The coronavirus pandemic has been challenging and many families support needs are ongoing. The daily rise of coronavirus numbers is once again keeping children at home.

PET practitioners are experienced family workers who can support schools to engage with families. This includes vulnerable families to ensure children are back in school and learning, as well as offering wider whole family support.

We have been working with schools to develop some new ways of delivering our service as well as our usual SLA support and bespoke packages.

These include:

  • zoom sessions during lunchtimes or evenings to engage parents who may be working
  • small socially distanced groups in school with the option for some parents to join via zoom
  • outside sessions depending on the weather.

Information can be found on the services for schools page or email the Schools and Families Team Manager

Our services are delivered flexibly to meet the needs of all schools.

Family Support Practitioner (FSP)


Practitioners work with vulnerable families to identify and solve complex issues that impact on children's attainment. Family Support Practitioners can be based in schools on a daily, weekly or termly basis offering:


  • 1-1 support for vulnerable families
  • Whole school and targeted work around attendance
  • Home visiting and targeted interventions
  • Engaging parents in their child's learning
  • Delivery of evidence based parenting programmes
  • Multi-agency work supporting:
    • Early Help Assessment (EHA)
    • Social Inclusion Panel (SIP) referrals
      • Team Around the Child/family meeting (TAC/F)

We deliver a holistic early help programme of targeted and universal activities which compliment family casework to meet the needs of all families, particularly those who may be vulnerable or whose children may be at risk of poor outcomes.


Through parents consultations and parent view our Practitioners can support schools demonstrate how they:

  • Work effectively to communicate the vision, ethos and strategic direction of the school and develop a culture of ambition
  • Engage with parents, carers and other stakeholders and agencies to support all pupils
  • Are transparent and accountable, including in recruitment of staff, governance structures, attendance at meetings and contact with parents 

Training and support for school staff

  • 1-1 support for staff working with families
  • Information to support work with families
  • CPD opportunities (workshops and seminars)
  • Opportunities to network with other professionals working with families 

Benefits of PET support

EveryChanceLogoThe impact of our involvement and support for families is seen in improvements in:

  • Attendance, time keeping and routines
  • Behaviour in school and at home
  • Engagement and participation in learning
  • Emotional health and wellbeing
  • Parenting capacity and confidence
  • Parents’ understanding and responsiveness to developmental needs and healthy relationships. 

Testimonial and user feedback

"The Family Support Practitioners from the Parental Engagement Team are incredibly knowledgeable and have successfully engaged our school community including a number of harder to reach families.

They have supported families and school with Early Help or MASH interventions and have also brought in a much-needed strategic overview of the work being done in our schools through their skills at producing spreadsheets and action plans. I rely on them a great deal and they are always at the end of the phone when not in school.

The Family Support Practitioners are well liked and respected by our community, and are excellent at supporting our vulnerable families, they have engaged with our school community and galvanised them."   

Darren Rubin Executive Head of Schools, St John’s Bethnal Green
April 2020 

"The knowledge, professionalism and energy that Family Support Practitioners Denise and Rashina bring to St John's are exactly what the school and its community need. But just saying that doesn't do justice to their commitment and the quality of their work.

Denise and Rashina have added significantly to the school's ability to serve its community."

Terry Bennet Executive Headteacher, St Paul's & St Johns Federation
April 2020 


"I can’t say enough good things about how lucky we feel."

"The Family Support Practitioner from the PFSS team has been an invaluable member of the Halley Primary School inclusion team. Ensuring both pupils, staff and parents have the most current and relevant support; providing a safety net for all when in times of need or crisis.

Her breadth of knowledge, skills and experience has ensured greater access to services and support, she is a positive, supportive member of the School team and a great asset; which we feel very fortunate to have and be able to offer."

Shoshannah Thompson - Headteacher, Halley Primary School



Parental Engagement Team Annual Satisfaction Snap Shot 2019/20

The service/course has provided me with information and/or support which helps me in my role as a parent /carer

97% agreed and strongly agreed

Accessing the service/course has helped me to understand my child’s development and improve our relationship

97% agreed and strongly agreed

I would recommend this service/course to another parent/carer

98% agreed and strongly agreed


Contact us

Parent and Family Support Service
Tel: 020 7364 1952