Covid-related service disruption

Waste collections may be delayed as regular staff are absent due to illness and/or self-isolation.

Agency staff are in place to provide the usual service. However there may still be delays to your normal collection day and time.

Due to a technical fault with some of our vehicles, we are unable to empty underground refuse storage systems on some estates.

We are allocating crews to pick up the build-up of waste at these locations so they remain as clear as possible.

We are working hard to get the vehicles back on the road as soon as possible.

Thank you for your patience and sorry for any inconvenience.

Find out the collection schedule over the May Bank Holiday weekend.

Issues with our telephone lines

We are currently experiencing some technical issues with our telephone lines. We are working to resolve the problem as quickly as possible. In the meantime, if you need to get in touch please use our contact form.

Garden waste

If you live in a house or converted flat with a garden, we can give you a green reusable bag and collect garden waste every week.

Unfortunately, at the moment, we do not provide a collection service to ground floor properties in blocks of flats.

Garden waste will only be collected in the council's reusable bags. A max of two bags can be given to each household and left out for collection each week. 

Where possible, please home compost your garden waste. You can get a low cost compost bin from the council and Recycle Now have published some useful advice on home composting.

You can put this into your reusable bag:


We cannot take:

  • stones, soil bricks or rubble
  • Japanese knotweed
  • household or kitchen waste
  • plastics and metals
  • dog or cat waste
  • any other rubbish

Request a garden waste bag

Collection days

You can enter your postcode to check your waste and recycling days.

What happens to the waste?

Your garden waste is taken to a local composting site. Millions of tiny microbes break down the garden waste. This heats it up and turns it into compost. After around three months the composting process is complete.

Other ways of disposing of your garden waste

You can also get a low cost compost bin from the council or drop off your garden waste at The Reuse and Recycling Centre.

Have we missed you?

If we have, please complete our missed collection form after 3pm.