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Fair tenancy

Your tenancy must be fair and understandable. You shouldn’t be hit with surprise fees.


Please note that different rules apply to different kinds of tenancy. For information about different kinds of tenancy, please visit the Shelter website.

A fair agreement

Your tenancy agreement should be written in a way that you can understand.  Anything that is not clear may not be binding on you. 

Your tenancy agreement shouldn't contain any unfair terms.  For example, it should not take away legal rights or say that you will pay fees for ordinary part of a landlord’s role, or that your landlord can come into your home whenever they want. Any unfair terms in a tenancy agreement are not legally binding on you.

Get advice if you think your agreement includes unfair terms or your landlord is holding you to something you don't think is fair.

For more information, please see Citizens Advice

Take action

If you believe that your tenancy agreement is not fair and understandable, or if your landlord is trying to charge you fees that you think are unfair, you can contact Shelter or any of the other agencies signed up the charter. 


All of the agencies signed up to the Tower Hamlets Private Renters’ Charter promise to find the best way to improve your situation and the most effective action to take against landlords who break the rules.