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Letting Agency fees

Letting agencies must display their fees clearly


The government has promised that it will ban letting agents’ fees for tenants.  However, it is not clear when this will happen. Tower Hamlets Council welcomes the ban on charging tenants and will keep you informed of the timetable for implementation.

Any future changes to the law will not stop agents from charging landlord fees. Find out more about the proposals here.

Until fees for tenants are banned, the law says that agents must display their fees prominently in their office and on any website they may have.   You should be able to see the information without having to ask for it.  The information on fees must not mislead you.  The information must clearly describe:

Fees don't have to be published in this way for websites that only advertise properties, like Rightmove or Zoopla.

Some fees are already against the law.  Letting agents must never charge you for:

  • registering with them or showing you a list of properties to rent
  • routine inspections during your tenancy
  • anything they also charge the landlord for

For further information about your rights when dealing with letting agents please see

Take action

The council can fine agents £5,000 if they do not display their fees properly.  If your agent is not displaying their fees properly, please report them to Trading Standards.  We promise that within 28 days of receiving a report we will let you know what action we are taking. 

Report by phone

Call the Citizens Advice consumer helpline and tell them you want to report a letting agent to Tower Hamlets Trading Standards. The helpline will assess your problem and pass it on to Trading Standards if it's appropriate. 

Citizens Advice consumer helpline
Tel: 03454 04 05 06
Textphone: 18001 03454 04 05 06

Open Monday to Friday, 9am to 5pm. Closed on bank holidays. Find out about call charges.

An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes. Be prepared to tell the adviser details of the problem and the company’s name and address.

Report online

You can also use an online form or write to the consumer helpline - make sure you mention that you want to report a trader to Trading Standards. 

Trading Standards might contact you for more information and evidence. 


All of the agencies signed up to the Tower Hamlets Private Renters’ Charter promise to find the best way to improve your situation and the most effective action to take against landlords who break the rules.

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