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Gas safety

If you have a gas supply, your landlord must give you a valid gas safety certificate when you move in. Every 12 months, a certified Gas Safe engineer must check your appliances.


If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, call the free Gas Emergency Services emergency line immediately -  0800 111 999


Carbon Monoxide can kill

You can't see it, taste it or smell it but carbon monoxide (CO) can kill quickly without warning.  Seven people each year die from CO poisoning caused by gas appliances and flues that have not been properly installed, maintained or that are poorly ventilated. Are you at risk?

Your landlord has a number of obligations regarding gas safety:

  • They must give you an up-to-date copy of the Gas Safety certificate before you move in.
  • they must arrange for an annual gas safety check to be carried out every 12 months by a Gas Safe registered engineer.
  • They must keep a record of the safety check for 2 years and issue a copy to each existing tenant within 28 days of the check being completed and issue a copy to any new tenants before they move in
  • they must arrange maintenance by a Gas Safe registered engineer for all pipe work, appliances and flues, which they own and have provided for your use.

For further information please see the Health and Safety Executive’s website

HSE runs a free Gas Safety Advice Line offering information on gas safety that is open between 9.00am and 5.30 pm Monday to Thursday and 9am to 5pm on Friday (excluding bank holidays). To contact the Gas Safety Advice Line freephone 0800 300 363.

Your landlord has extra legal responsibilities if the house or flat you share with other tenants is a house in multiple occupation (HMO)

Take Action

If your landlord is not keeping you safe, tell the council’s environmental health team on 020 7364 5000 or at environmental.health@towerhamlets.gov.uk 

You can also contact any of the agencies signed up to the Tower Hamlets Private Renters’ Charter. 

All of the agencies signed up to the Tower Hamlets Private Renters’ Charter promise to find the best way to improve your situation and the most effective action to take against landlords who break the rules.