Beware of scammers

We are aware of an online scam going around on social media.

It claims to be able to make your housing application a priority and give you the right to buy after 3 years.

We only ever allocate homes according to our policy. Every application goes through a series of checks to make sure it is valid and correctly prioritised.

Find out more


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Legal information

Your landlord or agent must give you the latest copy of the government’s ‘How to Rent’ booklet when you move in, and then again when you sign a new tenancy.

If your landlord doesn’t give you the latest copy it becomes harder for them to evict you. 

How to rent guide

The government’s How to rentguide serves as a helpful checklist for anyone searching for a house or flat to rent in England. It offers useful advice to guide you through every step of the letting process. It is regularly updated. You can access the latest version on the government website.

Since October 2015, the law says that your landlord or agent must give you a copy of the booklet when starting or renewing your tenancy. This includes when you sign a new tenancy on the same place.

If your landlord lives in the same flat or house as you, and shares a bathroom, kitchen or living room with you, then you are a lodger. Lodgers have fewer rights than tenants, and the information on this page does not apply to you. 

Please see here for further information:

Get advice if you are not sure whether or not you are a lodger. For example, you are not a lodger if:

  • you live with a “head tenant” who collects the rent or
  • your landlord moved in after you first moved in or
  • your landlord keeps a room for themselves but does not live there.

What if your landlord or agent does not give you the ‘How to Rent’ booklet?

If your landlord does not give you the latest copy of the booklet when your tenancy is started or renewed, they are not allowed to give you Notice Requiring Possession under section 21 Housing Act 1988. This means it is much harder for a landlord to evict you and you have in effect a much more secure tenancy. 

Find out if your landlord or agent has been convicted of housing offences.