You should have a written tenancy agreement showing all the information you need.
Please note that lodgers have different rights to tenants, and the information on this page does not apply to you. Read our information for lodgers.
Good landlords and agents will provide a written tenancy agreement. At a minimum, they must put in writing the address of the room or flat, length of the agreement, the rent you will pay and the landlord’s name and contact address.
A written tenancy agreement means that you are both clear about the nature of your legally binding agreement.
It is hard to trust a landlord who will not give you a written tenancy agreement. If you find yourself in this situation, you may want to get advice from one of the agencies signed up to the Private Renters’ Charter.
Even if your landlord refuses to give you a written tenancy agreement, you still have rights. Some rules apply to everyone renting a home and don't have to be written down. If the landlord accepts rent from you for living in the property, any verbal agreement you have counts as a legal agreement. Watch Shelter’s short film explaining this.
Your landlord has to give you their name and contact address
If your landlord does not provide you, in writing, with their name and an address in England or Wales where you could send them notices, the law says that you do not have to pay them rent. However, as soon as an address is provided, backdated rent then becomes due from the start of the tenancy.
If you write to your landlord's agent or the person who collects the rent and ask them for the landlord’s name and address, they must provide the information in writing within 21 days. If not, the council can prosecute them and a court can fine them up to £2,500. You can contact the council’s private housing advice service about this - Tel 020 7364 3558
If there is a change of landlord, the new landlord must provide you with her/his name and address in writing within two months after the transfer of interest.
If this is not complied with, the old landlord will remain liable for any breach of the tenancy agreement until either s/he or the new landlord provides the tenant with the new landlord's name and address.
Find out how to find your landlord.
Your landlord has to give you a basic statement of your tenancy terms
If your landlord will not give you a written agreement, the law says that they must give you certain information in writing:
- the date your tenancy started
- the amount of your rent, and when it is to be paid
- any provision for rent increases
- the length of your agreement.
If you ask your landlord in writing for this information in writing, the law says that they must provide it within 28 days. If they do not, they are liable for prosecution and a fine of £2,500.
If your landlord won’t give you their name, contact address, or a statement of the basic tenancy terms, you can contact the council’s private housing advice service on 020 7364 3558 or any of the other agencies signed up the charter.
All of the agencies signed up to the Tower Hamlets Private Renters’ Charter promise to find the best way to improve your situation and the most effective action to take against landlords who break the rules.