Resident parking permit terms and conditions
1 Permit Charges
1.1 The permit price is usually calculated based on the vehicle’s CO2 emissions as recorded by the DVLA.
1.2 For vehicles registered before 1 March 2001 without recorded CO2 emissions, the engine size is used to determine the permit price.
1.3 For petrol, diesel, or hybrid vehicles registered on or after 1 March 2001 without recorded CO2 emissions, the permit price falls under Band 4.
1.4 For a brand-new vehicle, the charge might default to band 4 instead of a lower band because the DVLA vehicle details on our system are updated at the end of each month. If this happens, please contact us before submitting your application. If you pay, you will not be able to claim the difference.
1.5 There is a surcharge for the second and third permits in a household, as well as for diesel vehicles. This means you will pay both a surcharge for your permit ranking and for having a diesel vehicle.
1.6 A Blue Badge holder, or their nominated driver who must be living at the same address, can apply for a free permit.
1.7 Payment must be made with a debit or credit card. When you pay for a permit, a temporary hold will be placed on your card to ensure you have enough funds. This hold does not immediately deduct money but reserves it. If your application or change of vehicle request is approved, the hold converts to a charge. If not, the hold is released, and no money is taken, though it may take a few days for your bank to update your account.
1.8 Parking fees and charges are reviewed annually. If prices increase, the old prices will only apply until the new prices are introduced. The actual date you renew your permit will determine whether you pay the old or new price.
2 Permit Quota and Ranking
2.1 A property can have up to three permits, except under the Permit Transfer Scheme (PTS), which allows only one permit.
2.2 Permits are ranked in order, including free ones. For example, the first permit is rank one, the second is rank two, and the third is rank three.
2.3 Permits ranked two and three have a surcharge unless they are free.
2.4 If a lower-ranked permit is cancelled or not renewed, the ranking order of active permits will temporarily change.
2.5 When a permit is cancelled or expires, higher-ranked permits temporarily move to the next lowest rank. For example, a rank two permit moves to rank one, and a rank three permit moves to rank two.
2.6 No refund is given when a higher-ranked permit temporarily moves to a lower rank, as the original price and ranking would have been correct at the time of application.
2.7 If a permit is temporarily moved to a lower rank, the new price and ranking will only apply if the permit is renewed.
2.8 A new application is ranked based on the existing number of permits in the household, including their temporary rankings. Therefore, surcharges for the second and third permits can apply to multiple permits at the same time.
2.9 To cancel a previous tenant’s permit, you must provide a council tax bill, Housing Association tenancy agreement, or a letter of completion that shows you moved into the property after the date their permit was issued. You must upload this document via our contact form before applying for a new permit, as we do not refund the surcharge for a second or third permit.
3 Permit Terms and Conditions
3.1 Once you submit an application, you can start parking immediately until you receive a decision.
3.2 If your application is rejected or cancelled, you must find alternative parking immediately to avoid Penalty Charge Notices.
3.3 Your supporting documents must remain valid throughout the permit period.
3.4 Your vehicle must not be higher than 2.3m (7’ 6”) or longer than 5.25m (17’ 3”), including any trailer or caravan.
3.5 Your permit is virtual, so there is no physical paper permit to display in your vehicle.
3.6 If you are issued a permit under the Permit Transfer Scheme, it will be cancelled if another permit has been issued under the blue badge exemption.
3.7 You must manage your permit through your online account, including changing your vehicle, cancelling or renewing your permit.
3.8 Your application and permit are invalid if the details you provided change or if your supporting documents are no longer valid.
3.9 Your permit cannot be transferred to another person or another person’s vehicle.
4 Where to Park
4.1 Your permit is valid in your residential zone during controlled parking times.
4.2 Your permit is also valid in another zone for up to three continuous hours per day during controlled parking times. For example, if you start parking at 8:30 am, the permit is valid until 11:30 am.
5 Parking Bays
5.1 Your permit is only valid in the parking bays marked with:
5.1.1 “Resident Permit Holders Only”
5.1.2 “Permit Holders Only”
5.1.3 “Permit Holders or Pay by phone” (except where the signs reads “Pay by phone only”)
5.2 Your permit is not valid for off-street parking, including estate bays or private land.
5.3 Your permit is not valid in a suspended bay.
5.4 Your permit does not guarantee a parking bay space during controlled parking times.
5.5 Your permit does not allow entry into streets withs signs marked “No Motor Vehicles,” “Pedestrian and Cycle Zone,” or “Pedestrian Zone” during restricted times.
6 Change of Vehicle or Registration
6.1 Use your online account to upload proof of your vehicle. An administration fee applies, even if you qualified for a free permit with a blue badge.
6.2 We aim to process vehicle change requests within three working days. If you need to park immediately, you can apply for a free Temporary Cover Permit.
6.3 If you change your car but keep the same registration number, no action is needed, as the new permit price will be calculated if you renew your permit.
6.4 Whether you change your vehicle or registration permanently or temporarily, the new permit price will only be calculated if you renew your permit.
7 Change of Name or Address
7.1 You must cancel your permit(s) immediately through your online account.
7.2 If you change your address and move within the same zone you must still cancel your permit.
7.3 Before submitting a new application at your new address or changing your name, you must first update your details through your online account.
8 Temporary Cover Permit
8.1 You can apply for a free Temporary Cover Permit (TCP) through your online account when your vehicle is being repaired and you have a replacement, or when you change your vehicle and need to park right away.
8.2 For a change of vehicle, you must change it through your online account before applying for a TCP. Please note that if you do not do this, you will either have to cancel the TCP, which will count towards your yearly limit, or wait until it expires before you can request a change of vehicle.
8.3 If your change of vehicle request is rejected, you should either cancel your TCP before submitting a new request, which will count towards your yearly limit, or wait until the TCP has expired.
8.4 The TCP is only valid while your full permit is active.
8.5 You are allowed a maximum of three TCPs per year, each lasting 14 days.
8.6 The TCP can only be cancelled on or after the start date. This will count towards your yearly limit.
8.7 If you need to change your replacement vehicle, you must cancel the TCP. This will count towards your yearly limit.
8.8 Keep proof of your replacement or vehicle change for the duration of your full permit, as we may request to verify it at any time.
9 Permit Refund
9.1 You are allowed to cancel your permit any time through your online account.
9.2 A refund is calculated from the next working day, based on the number of full months left, minus an administration fee.
9.3 If your vehicle was stolen, the refund will be calculated from the date of theft. The administration fee will be waived if you provide written confirmation from the insurance company showing the vehicle registration and date stolen.
9.4 The refund will be made to the original debit or credit card regardless of the payee.
9.5 If we are unable to refund the original card, we will send you a form to complete for the refund to be paid into your bank account, regardless of the payee.
9.6 You must allow up to 28 days to receive the refund.
10 Permit Renewal
10.1 You can renew your permit through your online account up to 28 days before it expires.
10.2 It is solely your responsibility to renew your permit and avoid any Penalty Charge Notices, even if you do not receive a reminder notice.
10.3 If you do not renew your permit, you will have to apply for a new one. If there is already an active permit at the property, you will lose your rank and have to pay a surcharge.
11 Permit Control
11.1 At any time, we can request electronic or original supporting documents to verify your eligibility for a permit, including a Temporary Cover Permit.
11.2 We reserve the right to change the terms and conditions with 28 days’ notice unless the changes are minor.
11.3 Failure to adhere to the terms and conditions may result in the cancellation of your permit without a refund. Additionally, future applications may be rejected, and you may incur Penalty Charge Notices.
12 Data Protection and General Data Protection Regulation
12.1 To understand how the council will use your data, please see visit the data protection & freedom of information section on the council’s website
12.2 You can find our Privacy Notice in the legal notices on the councils website.
12.3 We may share information provided to us with other bodies responsible for auditing or administering public funds, or when undertaking a public function, in order to prevent and detect fraud.