Resident parking permit terms and conditions

1. Pre-application requirements

1.1 The property address must be a residential property in Tower Hamlets.

1.2 The property address must appear on the Local Land and Property Gazetteer (LLPG). 

1.3 The address details on your proofs must match with the address details on the LLPG.

1.4 You must provide the proofs stated on the council’s website to qualify for a permit.

1.5 Your proofs must be valid and show the same full first name, last name, and address as on your application.

1.6 The vehicle information must appear on the DVLA  to calculate the permit price.

1.7 The vehicle must not exceed 2.3m (7’ 6”) in height or 5.25m (17’ 3”) in length. This includes a trailer or caravan connected to the vehicle.

1.8 Payment must be made with a debit or credit card.

2. Permit terms and conditions

2.1 The permit is a virtual (paperless) so there is nothing to display in your vehicle.

2.2 The permit price is calculated on the current parking fees and charges.

2.3 A maximum of three permits are allowed at the property unless issued under the Permit Transfer Scheme (PTS). Only one permit is allowed under the PTS.

2.4 The right to a permit under the PTS is immediately lost if another permit has been issued under the blue badge exemption.

2.5 The permit must be managed through your online account.

2.6 The permit is no longer valid if any of your application details change, or your proofs are no longer valid.

3. Where to park

3.1 The permit is valid in the zone that you live during the controlled parking times.

3.2 The permit is also valid for three continuous hours per day in another zone during the controlled parking times. For example, if you first park up at 8.30am your permit is valid up to 11.30am.

4. Parking bays

4.1 The permit is valid on-street in the parking bays signed:

4.1.1 Resident Permit Holders Only.

4.1.2 Permit Holders Only.

4.1.3 Permit Holders or Pay by phone (except where the sign reads ‘Pay by Phone only’).

4.2 The permit is not valid in any other parking bays.

4.3 The permit is not valid off-street, such as an estate bay or on private land.

4.4 The permit is not valid in a suspended bays.

4.5 The permit does not guarantee a parking bay space.

4.6 The permit does not allow entry into streets where the entry sign shows ‘No Motor Vehicles,’ ‘Pedestrian and Cycle Zone,’ or ‘Pedestrian Zone’ during restricted times.

5. Change of vehicle or registration on a permanent or temporary basis

5.1 The permit must be changed through your online account, and you must upload one proof of vehicle.

5.2 We aim to process your change of vehicle request within three working days. During this time, you will have to find another way to park your new vehicle, such as visitor vouchers. You must also log into your online account to see if your request has been processed.

5.3 The permit price will only be recalculated if you renew your permit.

5.4 Each time you change the permit details the swap vehicle fee will be charged unless you keep the same vehicle registration.

5.5 If you change your car, but keep the same vehicle registration, you do not need to do anything, as the new vehicle price will be recalculated if you renew your permit.

6. Change of name or address

6.1 The permit must first be cancelled through your online account.

6.2 Before you apply for a new permit you must update your online account details

7. Refund

7.1 The permit must be cancelled through your online account.

7.2 The permit refund is calculated from the next working day, and on the number of full months remaining, minus the refund administration fee.

7.3 If the vehicle was stolen, the permit refund will be calculated from the date stolen and the administration fee will be waived if you provide the insurance document showing the date stolen and vehicle registration.

7.4 The permit refund will be made to the original debit or credit card. If it fails, you will be sent a form to complete, and the refund will be paid into your bank account only regardless of the payee.

7.5 You must allow up to 28 days to receive any permit refund.

8. Permit renewal

8.1 The permit must be renewed through your online account even if you do not receive a reminder notice. It is your responsibility to ensure your vehicle has a valid parking permit.

8.2 The permit can be renewed up to 27 days before the permit expiry date.

9. Permit expired

9.1 If your permit expires:

9.1.1 You will have to apply for a new one.

9.1.2 You could lose your permit position (rank) and pay a surcharge.

9.1.3 Warning notices may be attached to your vehicle for up to seven days after the permit expiry date to let you know it has expired.

10. Parking permit controls

10.1 We reserve the right to request at any time to see the appropriate proofs or original documents to check that you remain eligible for a permit.

10.2 We reserve the right to cancel the permit without a refund if there is sufficient evidence to show you may have breached the terms and conditions.

10.3 If you are found to have breached the permit terms and conditions any subsequent applications may be rejected.

10.4 We reserve the right to change the permit terms and conditions by giving you 28 days’ notice.

11. Data Protection and General Data Protection Regulation

11.1 To view how the council will use your data, please see visit the  data protection & freedom of information section.

11.2 To view our Privacy Notice, see our legal notices.

11.3 We may share information provided to us with other bodies responsible for auditing, or administering public funds, or where undertaking a public function, in order to prevent and detect fraud.