Parking update

The recent change to resident parking permit terms and conditions on 1 September 2020 has been put on hold for further review. Your permit will be valid all day in the zone that you live in and up to three hours in any other zone from the time that you first park.

Permit renewals

We introduced a new online system on 1 October 2019. If you have a paper permit, or if your virtual (paperless) permit was issued between 1 October 2019 and 26 November 2019 then you will need to apply for a new permit on or before the expiry date. You will then be able to select the date that you want the new permit to start from.

Call centre waiting times

Our call centre is currently receiving a high volume of calls with longer than usual waiting times. We advise customers to use our online form for parking permit enquiries for the quickest response.

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Resident parking permit terms and conditions

General Terms and Conditions

1.1   You must live in the borough and you need an on-street resident parking permit to park your vehicle.

1.2   You must upload one document from each relevant section, unless stated otherwise, showing your full name and current address where applying.

1.3   A maximum of three permits are allowed at the property.

1.4   Your vehicle must not exceed 2.3m (7’ 6”) in height or 5.25m (17’ 3”) in length.

1.5   The permit price is worked out by the vehicle’s CO2 emissions shown on the DVLA website, or the engine size if the CO2 is not shown. Please see our fees and charges.

1.6   A surcharge is added to the second and third permits issued at the property.

1.7   A surcharge is added to a diesel vehicle.

1.8   A permit is issued free of charge to a blue badge holder, or if they do not drive it is issued free of charge to their nominated driver who must be living at the same address.

1.9   Your permit is valid on-street during the controlled parking times.

1.10 Your permit is valid in parking bays signed: ‘Resident Permit Holders Only’, Permit Holders Only, ‘Permit Holders or Pay by phone’ or ‘Resident Permit Holders or Pay by phone’.

1.11 Your permit is not valid in any other bays, including suspended bays.

1.12  Your permit is valid all day in the zone that you live until 31 August 2020 (see section 3), such as zone ‘A1, B1, C1, or D1’The number does not apply to your permit.

1.13 Your permit is valid in another zone for up to three hours in a day until 31 August 2020 (see section 3). Your time begins when you first park in another zone. As an example, if you park in another zone at 08:30am your permit is valid up to 11:30am.

1.14  Your permit does not guarantee you a parking space.

1.15  If any of your details change, you can request to cancel your permit in your parking account.

1.16  If you want to cancel your permit, we work out a refund from the next working day, and on the number of complete months remaining. There will be an administration fee.  Please see our fees and charges.

1.17 We refund the debit/credit card used to pay for your permit.

1.18 We will send an email or text message to let you know that your permit is due for renewal. However, it remains your sole responsibility to renew your permit through the online portal even if you do not receive a reminder.

1.19 We reserve the right, to request at any time, any eligibility document(s) to check that you are eligible for a permit.

1.20 If you breach any of the terms and conditions your permit may be cancelled, and no refund will be made.

1.21  The council reserves the right to change the terms and conditions by giving you 28 days’ notice.

Additional Terms and Conditions if you live in a car free property

2.1  Only one permit is issued in the household under the Permit Transfer Scheme (PTS).

2.2   The one permit condition also applies if you are eligible for a permit under the PTS and blue badge holder exemption.

2.3   If you were decanted you must have held a valid on-street resident parking permit prior to moving into the property.

2.4   If you were decanted, or you qualified for a permit under the PTS, you will lose your right to another permit if you do not apply or renew your permit before your current one expires.

Important changes coming into effect on 1 September 2020

3.1  Your permit is valid all day in the mini zone that you live, for example if you live in A1; your permit is valid during the parking controlled hours only in A1.

3.2  Your permit is valid in another mini zone for a maximum of three continuous hours in a day. For example, if you live in A1; your permit is valid for a maximum of three continuous hours in any other A, B, C or D mini zones.

Proof of Residency Eligibility Document

4.1 UK Driving Licence (including a provisional or paper licence).

4.2 European Driving Licence plus Council Tax Bill or Tenancy Agreement.

4.3 Council Tax letter if you have a motability vehicle, you are the allocated person and not a permitted driver.

Proof of Vehicle Eligibility Document

5.1  UK Registration Certificate (V5C)

5.2  Lease, Finance or Rental Agreement

5.3  Insurance Certificate and Policy (including Motability Insurance)

5.4  Company Vehicle (one application per applicant) - you must provide a company letter dated within 28 days of your application to confirm all of the following: you are an employee/director, you are authorised to drive the vehicle, you keep the vehicle overnight at your address, vehicle registration number, name and position of the person signing the letter

Blue Badge Holder Eligibility Document(s)

6.1  If you drive, you must provide your blue badge

6.2  If you are the blue badge holder’s main driver, you must provide their blue badge and DWP letter for the current tax year.

Permit Transfer Scheme Eligibility Document

7.1 The Registered Social Landlord (Housing Association) must confirm in writing that you are moving to a larger property, with three or more bedrooms, and more bedrooms than your previous property.

Decantee Eligibility Document

8.1 The Registered Social Landlord (Housing Association) must confirm in writing that you were decanted.

Data Protection and General Data Protection Regulation

9.1   To view how the council will use your data, please see visit the data protection & freedom of information section.

9.2   To view our Privacy Notice, see our legal notices.

9.3   We may share information provided to us with other bodies responsible for; auditing, or administering public funds, or where undertaking a public function, in order to prevent and detect fraud