Parking update

The recent change to resident parking permit terms and conditions on 1 September 2020 has been put on hold for further review. Your permit will be valid all day in the zone that you live in and up to three hours in any other zone from the time that you first park.

Permit renewals

We introduced a new online system on 1 October 2019. If you have a paper permit, or if your virtual (paperless) permit was issued between 1 October 2019 and 26 November 2019 then you will need to apply for a new permit on or before the expiry date. You will then be able to select the date that you want the new permit to start from.

Call centre waiting times

Our call centre is currently receiving a high volume of calls with longer than usual waiting times. We advise customers to use our online form for parking permit enquiries for the quickest response.

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Change your details

If you have a paper permit, you must tell us about this by filing out the contact form. You do not need to return your permit

If you have a virtual (paperless) permit beginning THX, you can request to cancel your permit in your parking account. Once logged in, select the permit you wish to cancel by clicking on "view" and then "cancel permit".

You should not apply for a new permit until we let you know that your permit has been cancelled. Otherwise you may be incorrectly charged the second or third permit price.

Make changes to a virtual permit