Key Worker Permit and Government COVID 19 Pass

All entitlement to free parking concessions for key workers including the use of Government COVID 19 passes  will end across the London Borough of Tower Hamlets on Sunday 20 June 2021. Please be advised parking enforcement will commence from Monday 21 June 2021.

 

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Help with your permit query

Set up an account

You can now apply and pay for all parking permits online through our parking permit system. 

To apply for any permit, you must first set up an account. When registering, choose ‘Resident’ as your customer type to apply for a resident permit.

Register for an account

 

 

Questions about parking permits or account 

FAQsRSS FeedAtom Feed

Answer:

When registering for a parking account, please use the ‘lookup’ button to select your post code. You will then be able to choose your address from a list of addresses at that post code.

If you cannot find your address, please contact us and we will investigate.

Answer:

When you register on the new parking portal, an email with a verification link is sent to confirm the email address that was provided. The registration process is not complete until you have clicked the verification link.

If you do not see the verification emails in your inbox, please:

  1. ensure you are using the same email address that you registered with. If you have mistyped the email when registering, this will not work, and you will need to start the registration process again.
  2. check your email spam/junk filter for the email.

If you still do not receive a verification email and it’s been an hour since registering, please contact us.

Answer:
In some email clients, the verification link does not open when clicking on it. If this has happened to you, please copy the whole link and paste it in to the address field of your browser and press <enter>.
Answer:

You can reset your password on the password reset page.

You can only reset your password for an account if you have completed the registration process already, including clicking on the verification link sent to your email when you registered.

If you are having problems verifying your account or resetting your password, please

  1. ensure you are using the same email address that you registered with
  2. check your email spam/junk filter for the email.

If you are still unable to reset your password, please contact us.

Answer:
Each permit type is linked to a customer type (resident, business and public service), which has to be pre-selected during registration. If you need both a resident and business parking permit, you will need two separate parking accounts, using two different email addresses. One will be for your resident permits and the other for business permits.
Answer:
Please double check you enter the vehicle registration correctly. If your vehicle registration is not recognised when you are trying to apply for a permit, please contact us and we will investigate.
Answer:

When you are registering for a parking account, the system will set your customer type. Which permits you see listed will depend on the customer type (business, customer and public service). You can check the customer type linked to each permit on the parking permit webpages.

Please scroll through the complete list of permits. The scrollbar is currently not easily visible on some browsers and tablets/phones, but it is possible to scroll through.

If you realise that you have selected the wrong customer type during registration, you can contact us to change it.

If you do not see any permits listed at all, please contact us.

Answer:

We check the CO2 emissions or engine size of your vehicle to work out your price band. You can find this information on your V5C document to check against the price of your permit.

Second and third resident permits for a household are also charge extra, and there is an extra charge for diesel vehicles.

If you have checked the cost of your permit and still believe it is wrong, please contact us and we will investigate. We will aim to process your request within 3 working days. In the meantime, you will have to make alternative parking arrangements, such as visitor vouchers or resident daily permit.

Answer:

For all new residential and public service permits, we aim to reivew applications within three working days. While your application is being checked, your vehicle registration will be covered to park in the appropriate permit bay within your mini parking zone.

Once the application has been reviewed, an email will be sent to indicate one of the following:

  1. Application approved – this means your permit application has been successful and the virtual permit is valid for use immediately.
  2. Application declined – this means your permit application has not been successful. The email will give explanation on why the application has been declined.
  3. Application referred – this means additional information is required in order to be able to approve the permit application.

Business permits are processed immediately.

For visitor vouchers, we aim to complete the initial registration assessment within three working days. Once this has been completed, you will be able to pay for vouchers immediately as and when you need them.

Please log onto your parking account to check the status of your application.

Answer:

No, your permit is valid until it expires and you will have to apply for a new one.

You can apply for a new permit up to one month before your old one expires and you can change the start date so that you do not lose any time.

Answer:

No, you will receive a reminder letter, email or text message, but you will have to apply for a new permit. 

You can apply for a new permit up to one month before it expires and you can change the start date so that you do not lose any time.

Answer:

If you require a change of vehicle for your permit, you no longer need to cancel your permit. You can log into your parking account and submit a request for a change of vehicle. 

On your Account Summary screen, click on the ‘View’ button next to the permit you wish to change. On the next screen, select the ‘Change Vehicle details’ tab and follow the instructions. You will need to upload one proof of vehicle ownership for your new vehicle, such as your vehicle registration document (V5C) or your insurance certificate and schedule, showing your name, address and new vehicle registration number.

Your new vehicle will not be covered to park until your change request has been approved. If you require instant cover for your new vehicle, you can use the ‘Apply for Temp Cover’ option or use visitor vouchers to park until your application is processed. We aim to process all applications within 3 working days.

You may have to pay an additional fee if your new vehicle has a higher CO2 emission rate. If the CO2 emission is lower you may receive a refund, which will be credited to your account within 28 days of us processing your request.

If you submit a cancellation of your permit and your permit is then cancelled, you will not be able to use the change of vehicle function.

Answer:

Your paper permit has already been added to the new system as a virtual permit, so you do not need to display it.

Answer:

If you have a paper permit, please complete the contact form and any refund due will be calculated from the date we receive your request. We will refund the card used to pay for the permit. However, in case we are unable to refund your card can you also provide your bank sort code and account number. Please allow up to 10 working days to receive your refund.

If you have a virtual permit, you need to log in to your parking account. In the Permit section click on ‘View’ and then click on the tab ‘Cancel Permit’. Any refund due will be calculated from the date we receive your request. We will refund the card used to pay for the permit. Please allow up to one month to receive your refund.

Answer:

If you have a permit and you get a replacement car while your vehicle is off the road, please complete the contact form. Upload a letter from the garage to confirm that your vehicle is off the road and for how long. We will aim to process your request within three working days. In the meantime, you will have to make alternative parking arrangements, such as visitor vouchers or resident daily permit.

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