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Visitor vouchers

This is a digital voucher for residents whose visitors or daily carers need to park near their home.

To qualify for vouchers, you must live in Tower Hamlets and provide the required supporting documents.

Property owners who do not live at the address and landlords who rent out the property are not eligible for vouchers. 

Vouchers are issued free of charge to:

  • Residents aged 60 or over (proof of age required).
  • Residents with a daily carer living at a different address (proof of benefit and evidence of the carer's address and vehicle required).

For further information, please read the Visitor Voucher Terms and Conditions.

Important Information about Your Application and Documents 

We will only accept documents that meet all of the requirements below. Documents that do not meet these requirements will result in your application being rejected.

  • Must be a document listed below.
  • Must be dated within 12 months of your application (except a UK Driving Licence).
  • Must show the exact first and last names and home address as those entered on your application.

Proof of Residency

  • UK Driving Licence
  • Council Tax Bill or Letter
  • Benefit Letter (issued by the Council or DWP)
  • Bank or Credit Card Statement
  • Gas, Electricity or Water Utility Bill or Letter
  • Broadband, Landline Telephone or Mobile Phone Bill or Letter
  • NHS or GP Letter

Proof of Age

  • 60+ London Oyster Card or Freedom Pass
  • UK Driving Licence
  • Pension letter from the DWP
  • Passport

Proof of Benefit

  • Attendance Allowance award letter
  • Disability Living Allowance award letter
  • Personal Independence Payment award letter

Proof of the Carer

  • UK Registration Certificate (Front Page)
  • Car Insurance Policy/Schedule

How to Apply for a Voucher

You need an online parking account. If you do not already have one, you will need to register before continuing.

Answer:
  1. Setup an online parking account.
  2. Once registered, you will receive an email with a link to verify your email address.
  3. Set up your account and select ‘Resident’ as the customer type.
  4. Select the appropriate visitor voucher type.
  5. The maximum upload for proofs is 20MB. Read our tips on uploading documents
  6. Complete the application and upload the required supporting documents.
  7. Submit your application.
  8. We aim to process applications within three working days.
  9. Once your application has been approved, you can buy vouchers through your account.
Answer:
  1. Log in to your online parking account.
  2. In the Actions section select ‘Buy Now’.
  3. Enter the quantity of vouchers (including free vouchers) you require.
  4. Purchased vouchers will appear in the ‘Available Vouchers’ section.
  5. To activate a voucher, enter the visitor's vehicle registration number and its start date.
  6. A future-dated voucher can be deactivated before it starts.
  7. An active voucher cannot be deactivated.

Managing Your Voucher

To buy or activate a voucher, you need to log in to your online parking account

Help with your application

For more information, visit our FAQ page. If you have any further questions, use our parking contact form.