Key Worker Permit and Government COVID 19 Pass

All entitlement to free parking concessions for key workers including the use of Government COVID 19 passes  will end across the London Borough of Tower Hamlets on Sunday 20 June 2021. Please be advised parking enforcement will commence from Monday 21 June 2021.


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Visitor vouchers

You can now get virtual visitor vouchers online (these are paperless versions of the previous scratch cards). If you have any paper scratch cards, these will continue to be valid until their expiration date.

Once we receive your application, it will be assessed within three working days.

If you have already been approved for visitor vouchers, log in to activate them.

During the Covid-19 pandemic if you live in a car free property, as a temporary measure, we have introduced an additional visitor voucher to help our residents who live in car free properties through these difficult times. This visitor voucher works in the same way but must be used within 30 days from the date of purchase.

Documents you will need to apply

You must include one proof of current address. Vouchers are issued free of charge to residents who have a daily carer or aged 60+, so you must also include one proof of age or proof of carer document. If you do not include the right documents, we will reject your application.

Proof of Residency Document

  • UK Driving Licence (including a provisional or paper licence)
  • Council Tax Letter for current tax year
  • Department for Work and Pensions letter for the current tax year
  • Gas, Electric or Telephone Landline bill dated within 12 weeks of your application.

Proof of Age Document

  • UK Driving Licence (including a provisional or paper licence)
  • Passport
  • Department for Work and Pensions letter for the current tax year
  • 60+ London Oyster card

Proof of Carer Document

  • Attendance Allowance Letter for the current tax year
  • Disability Living Care Allowance Letter for the current tax year
  • Personal Independence Payment Daily Living Component Letter for the current tax year

How do I get visitor vouchers?

  1. To apply for any permit, you must first set up an account. We will then send you a link which will allow you to verify your email. When registering, choose ‘Resident’ as your customer type to apply for a resident permit.

  2. Choose the right visitor voucher type – paid or free (over 60s or carer)
  3. Go through the pre-screening process to check your eligibility. Once this is submitted, your application will be assessed within three working days.
  4. Once approved, you can buy and activate visitor vouchers as and when you need them.

Activating visitor vouchers

  1. To buy vouchers, click on buy/use vouchers in your parking account. This is the third tab at the top.
  2. Once you have bought the vouchers, you will need to activate them by filling in your visitor’s vehicle registration and the time. Make sure you enter the vehicle registration correctly.
  3. Activated vouchers can be deactivated before the start time.
  4. You will not receive a voucher to display on the vehicle.  Instead, parking officers will be able to check on the system if a vehicle has a valid voucher. 

Please read the terms and conditions for more information.

Register or login to your parking account


Help with your application

For more information, please check our help page first. If you cannot find the right information, please contact us.