In an emergency

If someone is in immediate danger, please call 999. If unable to speak, press 55 when prompted to alert the emergency services.

For specialist domestic abuse support, Solace Women’s Aid can be reached Monday to Friday, 9am to 5pm, on 020 3795 5064.

The National Domestic Abuse Helpline offers free, confidential support every day, 24/7 and translation services are available on 0808 2000 247.

For professionals in Tower Hamlets, there’s also the Domestic Abuse Duty Line on 020 7364 4986, available Monday to Friday, 9am to 5pm.

For anyone needing emotional support at any time, the Samaritans are available 24/7 on 116 123.

Support services for domestic abuse

What is domestic abuse?

Domestic abuse is not always physical. If your partner, ex-partner or family member is controlling you, forcing you to do things you don’t want to and they frighten you sometimes, this is domestic abuse. Domestic abuse covers a range of types of abuse, including, but not limited to:

  • psychological
  • physical
  • sexual
  • economical
  • or emotional abuse

Controlling and coercive behaviours

Domestic abuse can be prosecuted under a range of offences and describes a range of controlling and coercive behaviours, used by one person to maintain control over another with whom they have, or have had, an intimate or family relationship. Domestic abuse is rarely a one-off incident.

Controlling and coercing behaviour is an act or a pattern of acts of assault, threats, humiliation and intimidation or other abuse that is used to harm, punish, or frighten their victim. This is a crime.

This controlling behaviour is designed to make a person dependent on the perpetrator (abuser) by isolating them from support, exploiting them, depriving them of independence and regulating their everyday behaviour. Examples of coercive and controlling behaviour:

  • Reading messages on your phone
  • Telling you what you can/cannot wear
  • Threatening to tell your family/friends/community that you are gay/lesbian/bisexual
  • Threatening to send your ‘nudes’ to your family/friends
  • Criticising your parenting skills in front of others
  • Putting loans in your name

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Economic abuse

Economic abuse is a way to restrict the victim’s economic stability, by restricting access to food, clothing, transport or not dividing Universal Credit. The abuser might restrict your ability to improve your financial situation by not allowing you to study/work, refusing to take care of the children so that you can’t go to work/study. Or they might take out loans in your name, not pay the rent/mortgage/bills or spend your money on their addiction.

In case of an emergency

In an emergency you should always call 999.

If you are in danger and unable to talk on the phone, call 999, and then press 55. This will transfer your call to the relevant police force who will assist you without having to speak.

Safety advice if you are living with your abuser

  • Keep your phone charged and on you at all times
  • Ensure phone credit is topped up
  • Keep away from the kitchen if trying to find a safe space / avoid your abuser
  • Speak to a trusted neighbour about the situation and ask them to call 999 if they hear loud noises/arguments
  • At the first sign of abuse call 999 for help

The Women's Aid website has safety advice and a COVID-19 safety guide

If your abuser has access to your phone/internet access, please delete your browsing history after you have visited the site

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Worried about a friend or neighbour

If you are worried that your friend or neighbour is experiencing domestic abuse you can:

  • Reach out to the victim and let them know that you care
  • Ask the victim if they are ok
  • Call 999

Contact Solace's Silence Shields Abuse Campaign if you would like to talk to someone about your concern. Tel: 0808 802 5565

You could be the person that makes a difference.

UK Says No More campaign

UK Says No More is a national initiative led by the charity Hestia, dedicated to ending domestic abuse and sexual violence across the UK. The campaign unites individuals, organisations, and communities under a powerful visual symbol to challenge stigma, myths, and misconceptions surrounding abuse. It provides open-source tools and resources to empower people to:

  • believe
  • respond
  • refer survivors to specialist support

Safe Space scheme

A key feature of the campaign is the Safe Spaces scheme, which partners with:

  • pharmacies
  • banks
  • job centres to offer confidential areas where victims can seek help discreetly.

The campaign runs No More Week every year. It also supports global movements like the 16 Days of Activism, promoting education, awareness, and prevention strategies.

Through partnerships with over 400 organisations and Parliamentarian Champions, UK Says No More advocates for systemic change and community responsibility in tackling abuse.

See the list of Safe Spaces where you can ask for support.

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Support organisations

  1. Poplar Job Centre
    Description
    Tower Hamlets support services for domestic abuse
  2. WIT - Women's Inclusive Team HAAWA Project
    Description
    Tower Hamlets support services for domestic abuse
  3. Woman's Trust
    Description
    Pan-London an national support services for domestic abuse
  4. Galop - National LGBT Domestic Abuse helpline
    Description
    Support services for Domestic abuse, and LGBT victims and survivors
  5. London Black Women's Project (LBWP)
    Description
    Support services for ethnic minorities, domestic abuse, and child sexual exploitation
  6. Tower Hamlets Talking Therapies
    Description
    A range of free and confidential talking therapies and specialist support to help you with mild to moderate mental health difficulties.
  7. Solace Women's Aid network
    Description
    Pan-London an national support services for domestic abuse
  8. Tower Hamlets Solace Women's Aid
    Description
    Tower Hamlets support services for domestic abuse
  9. Tower Hamlets Solace
    Description
    Support services for sexual abuse (including online sexual abuse), and male victims/survivors
  10. LBTH Sanctuary Project
    Description
    Tower Hamlets support services for domestic abuse
  11. LBTH Domestic Abuse Helpline for Professionals
    Description
    Tower Hamlets support services for domestic abuse
  12. Hestia
    Description
    Tower Hamlets support services for domestic abuse
  13. Refuge's National Domestic Violence Helpline
    Description
    Pan-London an national support services for domestic abuse
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VAWG service directory

You can find lots of other useful services on the Violence Against Women and Girls (VAWG) service directory homepage.