Support services for children and young people

LBTH MASH (Multi-Agency Safeguarding Hub)

The multi-disciplinary ‘front door’ to Children’s Social Care. It aims to provide a holistic approach to protecting vulnerable children and families.

Monday to Friday, 9am to 5pm

Tel: 020 7364 5601

Out of hours

Tel: 020 7364 5006

LBTH Multi-Agency Safeguarding Hub (MASH) Child Protection Advice Line

Available to schools and children’s centres, education support staff, parents/carers and pupils and to voluntary and community organisations in Tower Hamlets.

If there is a concern about the welfare of a child or young person and the Designated Teacher/Person for Child Protection, parent or pupil would like to talk it through then they can contact the Child Protection Advice Line and speak to the Duty Officer.

Tel: 020 7364 3444

Other family support services are delivered through Children Centres

LBTH The Early Help Hub

The single point of access for the public, and all those working with children, young people and their families within the local community and across the authority, offering advice and recommending support for a range of issues which include:

Family breakdown,

housing problems,

emotional health and well-being,

money troubles, 

children’s and young people’s behaviour,

parenting,

drug or alcohol addiction.

Online enquiry form

 Family Information Service (FIS)

 Provides free, impartial information and advice on a wide range of services for children and young people (birth to 25 years old), parents and families. A telephone helpline and drop-in service

Monday to Friday, 9am to 5pm

30 Greatorex Street, London E1 5NP

Tel: 020 7364 6495

Email: fis@towerhamlets.gov.uk

Child and Adolescent Mental Health Services (CAMHS) CAMHS Tower Hamlets | East London NHS Foundation Trust

Part of a wider network of statutory, non-statutory, universal and targeted services within East London NHS Foundation Trust that help with children and young people who have mental health difficulties.

They provide person and family-centered care for children and young people up to 18 years old.

Both centres are open: Monday to Friday, 9 am - 5pm

Greatorex Street is open every Wednesday, 9am - 7pm

• 18 Greatorex Street, Whitechapel, E1 5NF
• The Emmanuel Miller Centre, 11 Gill StreetIsle of Dogs, LondonE14 8HQ

Tel: 0207 426 2375 or 0207 426 2400

Step Forward

Provides free and confidential services to young people aged 11-25 years living in and around Tower Hamlets. Services include counselling, personal development programmes, LGBTQ group sessions and a sexual health clinic.

Monday – Saturday (By appointment only on Saturdays)

The best ways to contact us are by

Email: info@step-forward.org 

Tel: 07961 201234

(By appointment only on Saturdays)

If you are struggling with your mental health and wellbeing and feel that you need urgent help then you can call the 24hr Tower Hamlets Mental Health Crisis Line on: 020 7771 5807

Childline

 Free 24 hour helpline for children. Trained volunteer counsellors provide advice, comfort and support to children and young people who may feel they have nowhere else to turn.

 Tel: 0800 1111

The Hideout

 A space to help children and young people understand domestic abuse and how to take positive action if it is happening to them.

#LoveRespect

  A website for young people, highlighting healthy behaviour in relationships through a variety of quizzes and games.

London Survivors Gateway

Offers victims and survivors of rape and sexual abuse help to access specialist services in London. They provide information on what help is available in London after rape, sexual assault, sexual abuse or any form of sexual violence and offer support to access these services.

They work with anyone aged 13 or above regardless of gender, sexuality, disability, language, ethnicity or immigration status.

Monday to Friday, 10am to 4pm

Tel: 0808 801 0860

Nia

Young Women and Girls’ Advocate provides 1-to-1 and/or group work with young women aged between 11- 18 years, who have experienced or are at risk of sexual violence, including but not limited to sexual exploitation, rape, ‘gang’ sexual involvement, prostitution and trafficking.

Monday, Tuesday, Friday and Saturday mornings

10am to 12pm

Monday, Wednesday, Thursday and Friday afternoons

2.30pm to 4.30pm

Tuesday, Wedesday and Thursday evenings

6pm to 8:00pm

Tel: 020 7683 1270

or

07717 308 618 

Email: aaden@niaendingviolence.org.uk

National Youth Advocacy Service

Offer information, advice, advocacy and legal representation to children, young people and vulnerable adults (up to 24 years) through a network of dedicated paid workers and volunteers throughout England and Wales.

 Tel: 0808 808 1001

Head office: 0151 649 8700

Email: help@nyas.net

Respect Not Fear

A website for young people about healthy relationships, honour based abuse, female genital mutilation and an LGBT section, all with games and activities.

Thinkuknow

Provides resources, training and support for professionals who work directly with children and young people, to help them to stay safe online.

Signhealth

SignHealth's Domestic Abuse Service is a specialist service for Deaf adults and children who have experienced or witnessed abuse. We are the only domestic abuse service in the UK that communicates with Deaf people directly, using a variety of communication methods, predominantly British Sign Language (BSL). We are a team of IDVAs, YPVAs and a children and family worker that work with professionals and the client to ensure the best support.

Who the service is for?

People who are Deaf or Hard of Hearing. We support people of all genders, sexuality, and religion.

Tel: 020 3947 2600

SMS: 07800 003421

Email: da@signhealth.org.uk

Depaul UK

Focuses on young people in crisis and beyond. They support young people by:

Offering a safe place to stay in a crisis,

Helping them to take the step from homelessness into stable housing,

Providing specialist long-term support to help get lives back on track.

Projects include ‘Nightstop’ that provides a bed for the night for young people who need it, in a moment of crisis. Also ‘Alone in London’ delivers a range of services to young people who are homeless or at risk of homelessness, including developing young people's skills and providing the resources they need to secure sustainable and safe housing.

Tel: 020 7939 1220

Email: depaul@depaulcharity.org.uk

Abianda

1:1 support for young people exploited from London

Specialist support for young women

Help manage risk and safeguarding

Support to move away from criminal exploitation

Family support

Help build network analysis through pan London intel gathering

An out of hour’s phone number for professionals operated by St Giles Trust

Monday to Friday 9am-5pm

Tel: 020 7686 0520

Email: Contacthello@abianda.com

Advance’s Maia service

Advance’s Maia service is part of the wider Maia & LIFT partnership. Chance UK, delivers the LIFT programme, offering mentoring to young women and girls from the age of 9 to 13, in one-to-one sessions with professional youth workers as well as group work.

Tel: 0800 059 0117

Email: maia@advancecharity.org.uk