Council Tax payment problems

Some Council Tax account numbers aren't being recognised by our payment system.

You can pay via bank transfer or Direct Debit.

We're working to fix the problem as soon as possible.

Council Tax Cost of Living Relief Fund

If you live in Tower Hamlets and have a household income that is less than £50,350 you might be eligible for the Council Tax Cost of Living Relief Fund.

Eligibility

To be eligible your household must:

  • be named on the Council Tax bill
  • not receive Council Tax reduction  
  • have less than £50,350 combined household income - this is the amount earned before any deductions
  • have less than £16,000 combined household saving
  • have been living in Tower Hamlets and named on the Council Tax bill  since before 1 April 2024

What you will need to complete the form

  • Your council tax account number
  • Evidence of your total household income
  • You will find it useful to have your Council Tax bill to hand

Maximum awards in 2025/26

Band A-D

Maximum awards in 2025/26
Property bandA BCD
Annual Award no disc on account 

£46.94 

£54.59 

£62.76 

£70.11

Annual Award with 25% discount on account 

£35.21 

£40.94

£47.07

£52.81

Band E-H

Maximum awards in 2025/26
Property bandE FGH
Annual Award no disc on account 

£86.24

£101.54

£117.36

£140.63

Annual Award with 25% discount on account 

£64.68

£76.15

£88.01

£105.62

You must still pay your Council Tax while we process your application

It may take up to 21 working days to process your application

Apply to the Council Tax Cost of Living Relief Fund