Manage your council tax account
Need the advice we used to send out with your bills? You can view it online in our explanatory notes.
My council tax account
You can set up a secure online account to access and manage your council tax information at any time.
If your latest bill shows a credit and you want to request a refund you can apply using this service.
With an online account you can:
- Check the balance and details of your account
- Request a copy bill
- Request a refund
- View any discounts or reductions you may have been granted
- Apply for an exemption or discount
- Make a payment (these will take three days to show on your account)
- Change your method of payment to direct debit (if the bank account is in your name)
- Tell us about your change of address or contact details
More and more, individuals and organisations are trying to reduce their environmental footprint. One way you can help the council do this, is by switching to paperless billing using your council tax account.
Sign up for online access to your account.
Once your online access has been approved, we will email you your user ID and password.
User IDs are allocated to individuals who are responsible for paying council tax on properties in the borough. Each individual will need to register for their own User ID and password.
Log in to My Council Tax account
Paying your bill
To make it as quick and easy as possible for you, we have a number of ways that you can make your payment.
Please note we no longer accept payments made using the Barclays Pingit service.
All you need to pay online is the account number that appears on the top of your bill, and a debit/credit card. Please note, we cannot accept American Express, Diners Cards or Solo.
By Direct Debit
There are two ways you can set up a monthly direct debit:
- By completing the form enclosed with your most recent bill
- Online. You’ll need your council tax number, as well as your bank/building society sort code, account number and address.
This is the most convenient method of payment as, unlike a standing order, you do not have to renew it each year or any time there is a change on your account.
This payment will show as 'LBTH Council Tax' on your bank statement.
Over the phone
You can call our 24 hour automated service on 020 7364 3800. You can pay with most major credit or debit cards. Please note, we cannot accept American Express, Diners Cards or Solo.
Other ways to pay
Through your online banking
Simply make a payment to:
Sort code: 60-03-19
Account number: 75666995
And use your 10 digit Council Tax number as your reference.
If you’re making one payment for multiple properties, please send us the remittance advices with Council Tax numbers to firstname.lastname@example.org.
By standing order
You can set up your standing order to:
Sort code: 60-03-19
Account number: 75666987
Use your 10 digit Council Tax number as the reference. If you’re making one payment for multiple properties, please send us the remittance advices with Council Tax numbers to email@example.com.
If you’d prefer to pay in person, you can do so, anywhere that displays the Paypoint or Post Office symbol. Just take along your bill so they can scan the barcode on the front.
From outside of the UK
If you are paying in a currency other than sterling you must cover any shortfall resulting from the exchange rate or costs associated with converting the payment into the other currency.
Please give your bank the following Tower Hamlets details:
IBAN: GB77 NWBK 60031975666995
Reference: Your 10 digit Council Tax reference number