Council Tax payment issue resolved

If you were affected, we’ve sent you a new payment reference by letter or email.

Please use this new reference for all future payments.

How to pay your Council Tax bill

We offer several ways to pay your Council Tax. 

Paying by Direct Debit, online banking or standing order helps us reduce costs

These payment methods help us to avoid card handling fees and keep costs low.

Please pay by one of these ways if you can.

Recommended: Pay by Direct Debit

Direct Debit is the easiest way to pay. It’s automatic, secure, and protected by your bank.

Benefits of Direct Debit:

  • No need to remember payment dates
  • Payments adjust automatically if your bill changes
  • You’re protected by the Direct Debit Guarantee

Flexible Direct Debit payment dates

You can choose to pay on day 1, 10, 20 or 26 of the month.

Choose your payment date.

Set up Direct Debit:

Your payment will appear as ‘LBTH Council Tax’ on your bank statement.

Recommended: Pay by online banking

You can make a payment from your bank account.

Bank details:

  • Sort code: 60-03-19
  • Account number: 75666995
  • Reference: Your 10-digit Council Tax number 

Choose your payment date for online banking.

Recommended: Pay by standing order

Set up a standing order with your bank.

Bank details:

  • Sort code: 60-03-19
  • Account number: 75666987
  • Reference: Your 10-digit Council Tax number

Choose your payment date for standing order.

Pay in person

You can pay at any location that displays the PayPoint or Post Office symbol.

Bring your bill with you so they can scan the barcode.

Choose your payment date for pay in person.

Pay by debit or credit card or phone

You can pay online using a debit or credit card.

What you need:

  • Your Council Tax account number (on your bill)
  • A valid debit or credit card

We do not accept:

  • American Express
  • Diners Club
  • Solo cards 

Pay by debit or credit card

Pay by phone

Call our 24-hour automated payment line on 020 7364 3800.

Choose your date for debit / card or phone payments.

Pay by BACS / CHAPS

Please make separate payments for each address

This means they can be processed automatically on the day we receive them.

It also helps us to keep costs low.

If you make a payment incorrectly it means it may not get allocated.

  • Only quote the 10-digit Council Tax reference number from your bill as the payment reference
  • Do not add dates or extra digits to the reference
  • Please make individual BACS payments for each invoice reference instead of a bulk payment for multiple invoices
  • Please do not pay business rates and other invoices to this account
  • Bank details: NATIONAL WESTMINSTER BANK PLC  
  • Sort code:  60-03-19
  • Account number: 75666995

You do not need to send a remittance advice if you are paying a single invoice. 

If you have to make a bulk payment for multiple addresses

  • The payment reference must be COUNCILTAX
  • Do not quote one of the invoice references
  • Only pay Council Tax bills into this account
  • Please do not pay business rates and other invoices to this account
  • Bank details: NATIONAL WESTMINSTER BANK PLC  
  • Sort code:  60-03-19
  • Account number: 75666995

Bulk payments remittance emails

Please make sure your email subject line has these details:

  • The words ‘Council Tax Bulk Payment’
  • The total amount you are paying
  • Your organisation’s name

In the email body or an attachment, please send each 10-digit Council Tax reference number and its payment amount to Revenues.Remittances@towerhamlets.gov.uk

Choose your date for BACS / CHAPS payments.

Pay from outside the UK

If you’re paying in a currency other than pounds sterling, you must cover any exchange rate costs or shortfalls.

International payment details:

  • BIC: NWBKGB2L
  • IBAN: GB77 NWBK 60031975666995
  • Reference: Your 10-digit Council Tax number 

Do you want to choose your payment date?

You can choose to pay on day 1, 11, 21 of the month.

Choose your payment date

Need help?

If you have questions about your payment, please call 020 7364 5002 and select option 6.