Annual Canvass 2019

Each year the Electoral Registration Officer is required to undertake an annual canvass of all households in the borough to check that the information on the electoral register is up to date. 

Look out for your Household Enquiry form

The annual canvass 2019 begins on 2 August 2019 and the Register of Electors 2020 will be published on 1 December 2019.

A Household Enquiry Form (HEF) will be sent to every property in the borough with the details of residents currently registered to vote at the property. Anyone in the household can respond to the HEF but all properties must reply as soon as possible, even if there are no changes to be made. If the property is empty, solely a business premises or there are no residents who are eligible to register to vote, the person responsible will need to respond to the HEF. 

It is a legal requirement for residents to confirm details relating to their property. Failure to provide the required information may lead to a fine of up to £1,000.

The HEF is not a registration form but it allows residents to inform the electoral services office about:

  • electors who live at a property
  • electors who no longer reside at the property
  • new residents at the address
  • people who will become 18 the following year
  • any corrections or changes needed to residents details

Following completion of the HEF a separate Invitation To Register (ITR) form will then be sent to any new residents who are eligible and need to register. You can also register to vote online

It is particularly important that anyone who has moved address recently looks out for the form and checks whether they are registered.

If you no longer have a form or you did not receive one, a reminder form will be sent in due course.

If you need help completing the form, contact the Electoral Services Team on 020 7364 0872 or email

How to complete the HEF

First, please check the names of the people printed on the inside of the HEF who are currently registered to vote at this address. If no-one is currently registered, the form will be blank. Your next steps will depend on whether or not the information on the form is correct.

If it's all correct

If there are  no changes and the details are correct, you can confirm this to us by using one of the following options: 

  • complete the form and send it back
  • tell us it's all correct online
  • give us a call (for free) on 0800 197 9871
  • text us on 80212 with the words NOCHANGE and both parts of your security code (standard charges apply), or
  • tell us it's all correct online.

To use the automated services, you will need both parts of the unique security code provided on the letter. Do not return the form if you have confirmed using one of the automated options.

If there are changes

If there are changes to be made, i.e. details need to be amended, someone needs to be added or removed, then you should either:

You only need to do one of these things. 

Individual registration form

If you tell us there are new people eligible to be registered, we will send each person an ITR. You will need to provide your date of birth, national insurance number and nationality. Alternatively, you can register online.

Why you should register

If you are not registered you will lose your right to vote at the time of an election. The Register of Electors is often used to confirm an individual's address, especially if they are applying for credit such as a mortgage, personal loan or even a mobile phone.

Who can be included on the register?

You can be included on the register if you are:

  • resident (usually live) in the UK
  • aged 16 or over (but you will not be able to vote until you are 18)
  • a British, Irish, European Union citizen or a Commonwealth citizen who has leave to enter or remain in the UK or who does not require such leave (see list of eligible nationalities)