Covid-related service disruption

Waste collections may be delayed as regular staff are absent due to illness and/or self-isolation.

Agency staff are in place to provide the usual service. But there may still be delays to your normal collection day and time.

Sorry for any inconvenience.

Waste collections

Christmas tree collections

There will be a collection for the recycling of real Christmas trees from 4 to 18 January 2021.

If you currently receive a kerbside food and garden waste collection, please remove any decorations from the tree and leave out for collection on your scheduled day during this period.

If you do not have kerbside services, please contact your property landlord or management company who can arrange collections from the nominated communal collection points.

Managing agents wishing to arrange Christmas tree collections 

All Christmas trees should be placed in a central location with open access. Unfortunately the service cannot currently collect on a specific day however aims to collect within 5 working day of the request.

Managing agents wishing to arrange Christmas tree collections need to provide the following information:

  1. Name of block
  2. Full address (including postcode)
  3. Central location of trees
  4. Any access issues
  5. Quantity of trees to be collected
  6. Managing agent/landlord name and contact 

Tel: 0207 364 5000

Coronavirus - impact on collections

Like many organisations, the council faces an unprecedented challenge to deliver services while we respond to the coronavirus.

It is inevitable that sickness, isolation measures and increased childcare responsibilities will reduce the number of staff available at different times.

Check your waste and recycling collection days

Waste collections from home


Some streets have daily timed collections for rubbish and recycling. All the rubbish and recycling will be collected via sacks from directly outside your door each day at the specific times of day. Rubbish and recycling must be kept inside the property at all other times.

Check roads and times for timed daily collections


All other residential properties have a weekly collection.

If your rubbish and recycling is collected from your doorstep or kerb please make sure it is out by 7am and clearly visible to the collection crews from the road.

We do not provide containers for residents for their rubbish so you will need to buy black bags. You may also want to buy a small bin to store your rubbish in.

We will collect your rubbish and recycling on the same day each week, with the exception of Christmas, New Year and Bank Holidays, when it is generally collected a day later. 

You can help us to collect your rubbish by:

  • Recycling and reducing as much as possible

  • Placing your rubbish out for collection only on the scheduled day of collection

  • Bagging your rubbish before putting it into the container and making sure waste sacks are tied up 

  • Keeping the area around your container clear on the day of collection so that we can safely move it to the vehicle

Assisted collections

We understand that some residents are not able to carry their recycling and rubbish to the appropriate location for collection. If you do not have someone who can help you move your recycling and rubbish to the collection point we would like to help. To request an assisted collection or for further information please contact us on 020 7364 5000.

Our operational services privacy notice will give you an overview of how we handle your data.

Have we missed you?

Collections may be delayed for up to a day.

Please wait for 24 hours after your scheduled bin collection before you report it to us.

Report a missed bin collection

Other kinds of waste

Clinical waste Clinical waste

Clinical waste is any waste that poses a threat of infection to humans. Examples of clinical waste include:

  • Human or animal tissue

  • Blood or other bodily fluids (but excluding nappies or incontinence pads)

  • Drugs or other pharmaceutical products 

  • Swabs or dressings 

  • Syringes, needles or other sharp instruments

  • Plastic from dialysis equipment

We will collect clinical waste from domestic properties and will dispose of it correctly. Please do not put clinical waste in with normal waste.

Clinical waste, such as plastic dialysis tubes, must also not be put in recycling bins.

There is no charge for removal of clinical waste from domestic properties however you must be referred to us by your GP or nurse. 

If you are generating clinical waste at your home and are not receiving a clinical waste collection service, please contact your GP to arrange a referral.

Our operational services privacy notice explains how we will handle your personal information.

Hazardous waste 

Waste such as asbestos, chemicals, petrol and pesticides should not be disposed of through the usual household or business waste collections. To arrange for a collection of household hazardous waste, please contact the Corporation of London, who provide a collection service on our behalf.

The Corporation of London will collect small quantities of asbestos and hazardous chemicals, for example pesticides, petrol, paraffin, diesel, creosote and paint strippers. 

There is usually no cost for the first collection (depending on the amount of waste), but subsequent collections will be chargeable depending on the amount and type of material you have.