Covid-related service disruption

Waste collections may be delayed as regular staff are absent due to illness and/or self-isolation.

Agency staff are in place to provide the usual service. However there may still be delays to your normal collection day and time.

Thank you for your patience and sorry for any inconvenience.

Waste collections

Covid-19: impact on collections

Like many organisations, the council faces an unprecedented challenge to deliver services during Covid-19.

Sickness, isolation measures and increased childcare needs will reduce the number of staff available at different times.

Note: Green waste collections are listed as Organic Waste Collection Service in the checker.

Check your waste and recycling collection days



Christmas and New Year 2021/2022

Over the Christmas and New Year period, your rubbish, recycling, food and garden waste collection will take place on your normal scheduled day.

Christmas and New Year 2021/2022
Normal scheduled day  Service status

Friday 24 December 


Normal Service

Saturday 25 December

Christmas Day

No Service

Sunday 26 December

Boxing Day

No Service

Monday 27 December

Bank Holiday

Normal Service

Tuesday 28 December

Bank Holiday

Normal Service

Wednesday 29 December


Normal Service

Thursday 30 December


Normal Service

 Friday 31 December


Normal Service

Saturday 1 January

New Year's Day

No Service

Sunday 2 January


No Service

Monday 3 January

Bank Holiday

Normal Service


Please ensure your rubbish and recycling (including food and garden waste) is available for collection before 7am on your scheduled collection day.

There will be a collection for the recycling of real Christmas trees from 3-21 January 2022.

If you receive a kerbside food and garden waste collection, please remove the tree from its pot and all decorations and leave out for collection on your scheduled day during this period.

If you do not have kerbside services, please contact your property landlord or management company who can arrange collections from the nominated communal collection points.

Property landlords can arrange for a collection by calling Streetline 020 7364 5004.

Waste collections from home


Some streets have daily timed collections for rubbish and recycling. All the rubbish and recycling will be collected via sacks from directly outside your door each day at the specific times of day. Rubbish and recycling must be kept inside the property at all other times.

Check roads and times for timed daily collections


All other residential properties have a weekly collection.

If your rubbish and recycling is collected from your doorstep or kerb please make sure it is out by 7am and clearly visible to the collection crews from the road.

We do not provide containers for residents for their rubbish so you will need to buy black bags. You may also want to buy a small bin to store your rubbish in.

We will collect your rubbish and recycling on the same day each week, with the exception of Christmas, New Year and Bank Holidays, when it is generally collected a day later. 

You can help us to collect your rubbish by:

  • Recycling and reducing as much as possible

  • Placing your rubbish out for collection only on the scheduled day of collection

  • Bagging your rubbish before putting it into the container and making sure waste sacks are tied up 

  • Keeping the area around your container clear on the day of collection so that we can safely move it to the vehicle

Assisted collections

We understand that some residents are not able to carry their recycling and rubbish to the appropriate location for collection.

If you do not have someone who can help you move your recycling and rubbish to the collection point we would like to help.

To request an assisted collection or for further information please contact us on 020 7364 5000.

Our operational services privacy notice will give you an overview of how we handle your data.

Have we missed you?

Collections may be delayed for up to a day.

Please wait for 24 hours after your scheduled bin collection before you report it to us.

Report a missed bin collection