Digital visitor permits

You can now apply for Digital visitor permits instead of visitors scratchcards if you are over 60 or you have a daily carer.

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Digital Visitor Permits

Who can apply?

You can apply is you are:

  • a resident who is 60 years or over or
  • a resident who has a daily carer

What is a Digital Visitor permit

It is an electronic visitor permit which means that your visitor does not have to display a scratchcard in their vehicle (works similar to the DVLA tax disc).

What are the main benefits of a Digital Visitor Permit?

  • No queuing at a One Stop Shop
  • Service available online 24/7
  • No permit to display
  • No permit expiry date
  • Activate two permits for the same vehicle  to park all day
  • Activate a permit immediately or in the future
  • No waiting for delivery of a permit and it cannot get lost in the post
  • Login and activate a permit within a couple of minutes
  • Cancel a permit up to one minute before it begins or easily correct a mistake
  • No need to hand your visitor a permit
  • Environmentally friendly

Eligibility criteria

Your address in Tower Hamlets is your sole or main residence where you live for a minimum of four nights a week and you meet at least one of the criteria’s below:

  • 60 years or over and you do not live in car free property, you can order a maximum of 24 free books in a rolling 12 month period or
  • you are 60 years or over, a disabled blue badge holder and you live in car free property, then you are allowed a maximum of 24 free books in a rolling 12 month period or
  • you are you 60 years or over, not a disabled blue badge holder and you live in car free property, then you are allowed a maximum of three free books in a rolling 12 month period or
  • you have a daily carer and they do not live at the same address, then you are allowed a maximum of 48 free books in a rolling 12 month period. This also applies if you live in a car free.

Documents you will need to upload for three or 24 free books

  • Proof of residency: Council Tax Bill, DWP Letter or UK Driving License
  • Proof of age: Birth Certificate, DWP Pension Letter, Freedom Pass, Passport or UK Driving Licence
  • You must also upload a copy of your disabled blue badge if the property is car free

Documents you will need to upload for 48 free books

  • Proof of residency: Council Tax Bill, DWP Letter or UK Driving License
  • Proof of carer: DWP Award Letter to show that you are in receipt of the Care Allowance and the carer’s UK Registration Certificate or  insurance certificate.

Where a permit is valid?

A permit is only valid on-street in parking bays signed ‘Resident Permit Holders Only’, ‘Permit Holders Only’, ‘Permit Holders or Pay at Machine’ (not a bay marked only Pay at Machine).

A permit is not valid off-street on an estate or on private land.

How can you tell if a permit is valid, if there is nothing on display?

The Civil Enforcement Officer (CEO) can check that a permit is valid by entering the vehicle registration number.

How many books can I order at once?

You can order up to a maximum of four books a month, unless you live in car free property and you are eligible for three books in a rolling year. We recommend that you order the maximum number of books as you will be required to upload your documents each time that you place a new order.

What do I need to do to apply?

  1. Follow the link
  2. Complete the registration and order process
  3. Agree to the Terms and Conditions

 Apply for a Digital Visitor Permit

 

Digital Visitor Permits Terms and Conditions.

Need help?

Check out on the videos on how to apply and activate a digital visitor permit. For further information or a call back please email permit@towerhamlets.gov.uk.

How to apply for a Digital Visitors Permit

 

 

 

 

How to activate a Digital Visitor Permit

 

 

What happens next?

As soon as we accept your application and order, an automated email will be sent to enable you to login and to activate a permit.